Customer Service Representative

JR United Kingdom; Birmingham; On-site; GBP 23,000 - 28,000; Full time

Job summary

Une entreprise en pleine croissance, Plastics Hub, recherche un Représentant du service client pour son bureau à Solihull. Le candidat idéal doit avoir une expérience préalable dans le service client et être capable de travailler sous pression pour fournir un service de qualité. Ce rôle implique la gestion des requêtes clients, le suivi des commandes et la communication efficace avec les clients. Rejoindre Plastics Hub offre des perspectives intéressantes de progression au sein d’une société innovante.

Benefits

Congés payés

Régime de retraite

Opportunités d'avancement

Qualifications

• Expérience antérieure dans un poste similaire.
• Excellentes compétences en communication.
• Bonnes compétences informatiques.

Responsibilities

• Gérer les demandes générales par email et par téléphone.
• Résoudre les requêtes sur les commandes existantes.
• Être le premier point de contact pour les clients par téléphone.

Skills

Communication

Proactivité

Gestion du temps

Job description

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Customer Service Representative, Birmingham

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Client:

Plastics Hub

Location:

Birmingham, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

31.05.2025

Expiry Date:

15.07.2025

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Job Description:

We are currently recruiting for a confident and self-motivated individual to work at our Solihull premises on a permanent basis. The ideal candidate should have previous experience in customer service and the ability to work in a fast-paced environment, dealing with pressure efficiently and providing a high level of customer service at all times. Responsibilities include handling customer queries regarding our range of products and recent or new orders.

Day-to-Day Responsibilities:

1. Handling general inquiries via email and phone
2. Resolving queries on existing orders
3. Chasing dispatches when required
4. Being the first point of contact for telephone customers
5. Understanding and meeting timescales and cut-off times for Plastics Hub customers regarding orders and processing

This role is highly customer-oriented. It is vital that orders are checked and fulfilled correctly, with clear communication of progress to customers. Maintaining professionalism through email and telephone interactions is essential. Building and maintaining relationships with both new and returning customers is key, ensuring they feel welcomed and valued.

An ideal candidate should have previous experience in a similar role, excellent communication skills, good computer skills, and a proactive 'can-do' attitude.

Who are Plastics Hub?

A newly established building plastics supplier serving the entire UK. Join a rapidly growing company that seeks innovative ways to expand for the benefit of customers and staff. We offer competitive pay, holidays, pension schemes, and excellent opportunities for progression.