La Mer- Harrods Assistant Business Manager 37.5hrs

The Estée Lauder Companies Inc.; Greater London; On-site; GBP 22,000 - 26,000; Full time

Job summary

The Estée Lauder Companies Inc. is seeking an inspirational and dynamic Assistant Counter Manager in Greater London to support the Store Manager, lead and coach a team of Sales Associates, and drive sales, customer service and operations targets.

Candidates should have proven supervisory and retail operations skills in a fast-paced setting. This role offers progression opportunities within a leading prestige beauty company and a comprehensive benefits package.

Qualifications

• Proven retail experience preferably within cosmetics.
• Ability to provide inspirational, authentic and personalised customer service.
• Proven supervisory experience with coaching/mentoring others to achieve targets.
• Retail operations experience including inventory management and cash reconciliation.
• Ability to work retail hours including days, nights, weekends and events.
• Experience with POS software.
• Proficient in Microsoft Office.
• Right to live and work in the country.

Responsibilities

• Support Store Manager to lead, coach and develop Sales Associates.
• Help achieve sales, customer service and operational targets.
• Ensure smooth store operations and accurate cash handling.

Skills

Customer service

Supervisory experience

Retail operations

Cash handling

POS software

Microsoft Office

Right to work in country

Tools

Retail POS software

Microsoft Office

Job description

Description

We are seeking an inspirational and dynamic Assistant Counter Manager to play a leading role in the success of the store/counter by supporting the Store Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.

Description

We are seeking an inspirational and dynamic Assistant Counter Manager to play a leading role in the success of the store/counter by supporting the Store Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.

Candidates should have proven supervisory, coaching and retail operations skills gained in a fast paced retail environment. If you are an ambitious and high performing self‑starter with a flair for retail and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term and fulfilling career with a leader in prestige beauty.

With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

Qualifications

• Proven retail experience preferably within cosmetics
• The ability to provide inspirational, authentic and personalized customer service
• Previous supervisory experience with a proven track record of coaching/mentoring others to achieve sales and customer service targets
• Retail operations experience including inventory management and cash reconciliation
• Ability to work retail hours including days, nights, weekends and special events in a fast⁃paced work environment
• Previous experience with retail point⁃of⁃sale software
• Proficient in Microsoft Office
• Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview