Counter Manager

The Estée Lauder Companies; Leicester; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Progressive career opportunities

Outstanding training and development

Competitive remuneration and benefits package

Job summary

Estée Lauder Companies in Leicester is looking for an inspirational Assistant Counter Manager to support the Store Manager in leading and developing a team of Sales Associates. This role focuses on achieving sales, customer service, and operational targets while providing exceptional customer service.

The right candidate will have a strong background in retail, particularly in cosmetics, and possess proven supervisory skills. With a commitment to diversity and career development, this position promises exciting opportunities within the beauty industry.

Qualifications

• Proven retail experience preferably within cosmetics.
• Ability to provide inspirational, authentic and personalized customer service.
• Previous supervisory experience with a proven track record of coaching and mentoring.
• Retail operations experience including inventory management and cash reconciliation.
• Ability to work retail hours including days, nights, weekends and events.

Responsibilities

• Support the Store Manager to lead and develop the Sales Associates.
• Achieve all sales, customer service, and operational targets.
• Drive team performance in a dynamic environment.

Skills

Retail experience

Coaching and mentoring

Customer service

Inventory management

Microsoft Office proficiency

Tools

Retail point of sale software

Job description

Description

We are seeking an inspirational and dynamic Assistant Counter Manager to play a leading role in the success of the store/counter by supporting the Store Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.

Candidates should have proven supervisory, coaching and retail operations skills gained in a fast paced retail environment. If you are an ambitious and high performing self-starter with a flair for retail and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term and fulfilling career with a leader in prestige beauty.

With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

Qualifications

• Proven retail experience preferably within cosmetics
• The ability to provide inspirational, authentic and personalized customer service
• Previous supervisory experience with a proven track record of coaching and mentoring others to achieve sales and customer service targets
• Retail operations experience including inventory management and cash reconciliation
• Ability to work retail hours including days, nights, weekends and special events in a fast paced work environment
• Previous experience with retail point of sale software
• Proficient in Microsoft Office
• Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview