Travel Retail - Tom Ford - Assistant Manager - Heathrow Airport T5 - Full time 36hrs

The Estée Lauder Companies Inc.; Hounslow; On-site; GBP 24,000 - 32,000; Full time

Job summary

The Estée Lauder Companies Inc. is seeking an ambitious Assistant Counter Manager in the United Kingdom to lead and coach a team of Sales Associates, aiming to exceed sales and service targets.

This role supports the Store Manager in driving retail excellence, delivering exceptional customer experiences and managing store operations. Ideal candidates will have proven supervisory and coaching skills within a fast-paced cosmetics environment, with a passion for developing others and a commitment

Qualifications

• Proven retail experience preferably within cosmetics.
• The ability to provide inspirational, authentic and personalized customer service.
• Previous supervisory experience with a proven track record of coaching/mentoring others to achieve sales and customer service targets.
• Retail operations experience including inventory management and cash reconciliation.
• Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment.
• Previous experience with retail point-of-sale software.
• Proficient in Microsoft Office.
• Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview.

Responsibilities

• Lead, coach and develop our team of Sales Associates to achieve sales, customer service and operational targets.
• Support the Store Manager to lead and manage the counter and store operations.
• Ensure accuracy of inventory and cash reconciliation across the counter and store.

Skills

Retail leadership

Customer service coaching

Staff development

Inventory management

Cash reconciliation

Retail POS software

Microsoft Office

Tools

POS software

Microsoft Office

Job description

Description

We are seeking an inspirational and dynamic Assistant Counter Manager to play a leading role in the success of the store/counter by supporting the Store Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.

Description

We are seeking an inspirational and dynamic Assistant Counter Manager to play a leading role in the success of the store/counter by supporting the Store Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.

Candidates should have proven supervisory, coaching and retail operations skills gained in a fast paced retail environment. If you are an ambitious and high performing self‑starter with a flair for retail and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term and fulfilling career with a leader in prestige beauty.

With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

Qualifications

• Proven retail experience preferably within cosmetics
• The ability to provide inspirational, authentic and personalized customer service
• Previous supervisory experience with a proven track record of coaching/mentoring others to achieve sales and customer service targets
• Retail operations experience including inventory management and cash reconciliation
• Ability to work retail hours including days, nights, weekends and special events in a fast⁃paced work environment
• Previous experience with retail point⁃of⁃sale software
• Proficient in Microsoft Office
• Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview