La Mer- Harrods Assistant Business Manager 37.5hrs

Estée Lauder Companies; Greater London; On-site; GBP 26,000 - 36,000; Full time

Job summary

The Estee Lauder Companies Inc. is seeking an Assistant Counter Manager to lead and develop the sales team at our cosmetics counter.

You will work closely with the Store Manager to set performance standards, coach Sales Associates, and drive achievement of sales and service targets in a fast-paced retail environment. The ideal candidate has proven supervisory and coaching experience, strong customer service credentials, and a passion for cosmetics.

Qualifications

• Proven retail experience, preferably cosmetics.
• Inspires through authentic, personalized customer service.
• Experience supervising with coaching/mentoring to hit targets.
• Retail operations including inventory management and cash reconciliation.
• Willingness to work retail hours including nights, weekends and events.
• Experience with POS software.
• Proficient with Microsoft Office.
• Applicants must have right to live and work in the country if invited for interview.

Responsibilities

• Support Store Manager to oversee counter operations and team development.
• Coach and develop Sales Associates to achieve sales and service targets.
• Maintain store standards and customer service excellence.
• Manage retail operations including inventory and cash reconciliation.
• Ensure flexibility to work retail hours, including events.

Skills

Retail experience

Customer service

Coaching/mentoring

Inventory management

Cash reconciliation

Flexible retail hours

POS software

Microsoft Office

Right to work

Tools

POS software

Microsoft Office

Job description

Description

We are seeking an inspirational and dynamic Assistant Counter Manager to play a leading role in the success of the store/counter by supporting the Store Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.

Candidates should have proven supervisory, coaching and retail operations skills gained in a fast paced retail environment. If you are an ambitious and high performing self⁃starter with a flair for retail and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term and fulfilling career with a leader in prestige beauty.

With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

Qualifications

• Proven retail experience preferably within cosmetics
• The ability to provide inspirational, authentic and personalized customer service
• Previous supervisory experience with a proven track record of coaching/mentoring others to achieve sales and customer service targets
• Retail operations experience including inventory management and cash reconciliation
• Ability to work retail hours including days, nights, weekends and special events in a fast⁃paced work environment
• Previous experience with retail point⁃of⁃sale software
• Proficient in Microsoft Office
• Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview