La Mer Counter Lead, John Lewis Reading

Estée Lauder Companies; Reading; On-site; GBP 30,000 - 45,000; Full time

Job summary

The Estee Lauder Companies Inc. in the United Kingdom is seeking a dynamic Counter Manager to lead and coach a team of Sales Associates, delivering exceptional service and achieving sales and operational targets.

You will have total accountability for crafting and executing an agile business plan to recruit and retain customers, run in-store events, and build strong customer relationships. If you are ambitious, with a flair for business planning and developing others, this role offers a path to

Qualifications

• Effective verbal and written communication skills.
• Proven leadership and coaching ability.
• Experience in achieving sales, service and operational targets.
• Ability to develop and execute business plans.

Responsibilities

• Lead, coach and develop a team of Sales Associates to meet sales, service and store targets.
• Create and execute agile business plans to recruit and retain customers.
• Drive in-store events and customer relationship management.

Skills

Team leadership

Customer service

Communication skills

Strategic planning

Coaching

Tools

Microsoft Excel

Email systems

Job description

Description

We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.

Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store.

You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in store events, exceptional customer relationship management and the leadership of a high performing team.

If you are an ambitious self starter with a flair for business planning and the passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty.

Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all round skills needed to progress further within the Beauty Industry.

With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

Qualifications

• Effective verbal and written communication skills. Excellent interpersonal skills
• Quality customer service skills. Skilled at winning people over
• Results oriented, with high drive to meet objectives and standards
• Pursue goals beyond what is required or expected of them
• Senses others' development needs and bolsters their abilities
• Anticipates, recognizes, and meets customers' needs
• Handles difficult and tense customer service situations with diplomacy and tactGuides the performance of others while holding them accountable
• Cultivate and maintain extensive informal networks
• Models team qualities like respect, helpfulness, and cooperation
• High attention to detail and organisational skills
• The ability to work autonomously and contribute to the team
• Proactive and positive approach to work and tasks
• Confidentiality, tact, and discretion when dealing with people

Qualifications / Knowledge

• Retail sales experience.
• Teamleadership
• degree of experience dependent on business/Store size.
• Experience in strategic planning and execution
• Ability to develop financial plans and manage resources
• Working knowledge of a computerised system including email, Microsoft Excel