L2 Support Engineer - SPISN Pure Storage

QinetiQ Group plc; Malvern Hills; On-site; GBP 45,000 - 50,000; Full time

Benefits offered by this job

Benefits

Job summary

QinetiQ Group plc in Hereford is seeking a 2nd Line Support Engineer for the Hereford site. You will resolve incidents across IT services, support system administration, patching, and configuration, and work with customers and suppliers to ensure timely resolution.

This permanent full-time role requires at least 3 years in IT support, experience with Windows and/or Linux, networking fundamentals, ITSM tools, and a willingness to participate in outside hours rota. A DV clearance is preferred.

Qualifications

• At least 3 years' experience in IT Support/Infrastructure/2nd Line roles.
• Experience administering Windows and/or Linux environments.
• Solid understanding of TCP/IP, DNS, routing, switching, and firewalls.
• Experience patching and maintaining enterprise systems.
• Experience using ITSM/Service Desk tools in ITIL-aligned environments.
• Understanding of cloud computing concepts.

Responsibilities

• Resolve incidents and service requests across a broad range of IT services and technologies.
• Support system administration, maintenance, patching and configuration activities.
• Collaborate with customers, third‑party suppliers and internal support teams to ensure timely issue resolution.
• Implement technical changes in accordance with established change management processes.
• Produce accurate technical documentation, reports and operational procedures.
• Willingness to participate in outside hours rota.

Skills

IT Support

Infrastructure Support

2nd Line Support

Windows

Linux

Networking (TCP/IP)

DNS

Routing

Switching

Firewalls

Patching

ITSM

Service Desk

ITIL

Cloud computing

Education

DV clearance preferred

Tools

ITSM tools

Service Desk

Job description

Job Details

Location: Malvern, England, United Kingdom

Location: Hereford

Role ID: SF20810

Role Type: Permanent - Full Time

Package: £44,550-£49,500 (salary dependent on experience) + Benefits

Role Overview

Are you ready to be part of the future? At QinetiQ, we're not just imagining tomorrow we are creating it. From cutting-edge defence technology to ground-breaking innovations our mission is to empower and protect lives. Join us as a 2nd Line Support Engineer at our customers Hereford site, where you will have the opportunity to work with cutting‑edge technology in partnership with some of the most brilliant minds.

Responsibilities

• Resolving incidents and service requests across a broad range of IT services and technologies
• Supporting system administration, maintenance, patching and configuration activities
• Working closely with customers, third‑party suppliers and internal support teams to ensure timely issue resolution
• Implementing technical changes in accordance with established change management processes
• Producing accurate technical documentation, reports and operational procedures
• Willingness to be part of the outside hours rota

Essential Experience of the 2nd Line Support Engineer

• At least 3 years' experience in an IT Support, Infrastructure Support or 2nd Line Support role
• Experience administering and troubleshooting Windows and/or Linux environments
• Strong understanding of networking fundamentals including TCP/IP, DNS, routing, switching and firewalls
• Experience patching, maintaining and supporting enterprise systems and infrastructure
• Experience using ITSM and Service Desk tools within an ITIL‑aligned environment
• Understanding of cloud computing concepts and modern IT operational practices

Essential qualifications for the 2nd Line Support Engineer

• Current DV clearance preferred
• Minimum of 3 years' professional IT support experience
• Experience working within highly secure or restricted environments

We value difference and we don't have a fixed idea when it comes to background or education, provided you can show the required level of experience and willingness to learn then we would like to hear from you.

Contract and Working Hours

This role is 37 hours per week based at our customers Hereford site 5-days per week.

Recruitment Process

UKSV National Security Vetting Solution: guidance for applicants - GOV.UK (

At QinetiQ we are committed to building an inclusive, accessible and welcoming workplace where everyone feels valued and supported. We believe that a diverse mix of backgrounds, perspectives and experiences drives innovation and leads to better outcomes for our people, customers and communities. We encourage applications from all candidates and are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the recruitment process, please let us know by emailing . One of our recruitment team will contact you.

Many roles in QinetiQ are subject to national security vetting being completed, applicants who already hold the appropriate level of vetting may be able to transfer it upon appointment. A number of roles are also subject to additional restrictions, which means factors such as nationality or previous nationalities may affect the roles that you can be employed in.

Why Join QinetiQ?

As we continue to grow into new markets around the world, there's never been a more exciting time to join QinetiQ. The formula for success is our appetite for innovation and having the courage to take on a wide variety of complex challenges.

As a QinetiQ employee, you'll experience a unique working environment where teams from different backgrounds, disciplines and experiences enjoy collaborating widely and openly as we undertake this exciting and rewarding journey. Through effective teamwork, and pulling together, you'll get to experience what happens when we all share different perspectives, blend disciplines, and link technologies; constantly discovering new ways of solving complex problems in a diverse and inclusive environment where you can be authentic, feel valued and realise your full potential. Visit our website to read more about our diverse and inclusive workplace culture.