Service Consultant

QinetiQ; West of England; On-site; GBP 55,000 - 62,000; Full time

Benefits offered by this job

Pension

Health insurance

Dental insurance

Employee discounts

Armed Forces Covenant

Volunteering opportunities

Job summary

QinetiQ is recruiting a Service Consultant to join the Service Consultancy Team across multiple UK sites including Malvern, Bristol, Farnborough or Boscombe Down. You will design and deliver service integration, support, and management models throughout the full-service lifecycle.

In this role you will act as SME for service lifecycle activities, support bids and pre-bid work, engage senior stakeholders, and produce service artefacts and costed responses. ITIL 4 certification is required.

Qualifications

• Significant experience in Service Design, Service Architecture, and Service Development across large and complex organisations.
• Experience leading or contributing to bid and pre-bid activities, producing high-quality service inputs and costed responses.
• Ability to engage and influence senior stakeholders, customers, partners, and internal teams at multiple levels.
• Ability to produce service artefacts including service models, integration diagrams, service design packages, and operational docs.

Responsibilities

• Acting as the SME for service lifecycle activities, supporting bids, proposals, and costed responses
• Gathering and assessing customer and business requirements to shape effective service solutions
• Ensuring all proposed services align with Service and Technical Operations policies, standards, and processes
• Collaborating with SD&T, Service Operations, and Technical Operations teams throughout the service design process
• Supporting the development and approval of comprehensive service design packages
• Enabling successful service transition through effective planning, readiness, and cross-functional coordination

Skills

Service Design

Service Architecture

Service Development

Bid / Pre-bid

Stakeholder engagement

Service governance

Education

ITIL 4 Certification

Job description

Package: £55,350 – £61,500 (salary dependent on experience) + Benefits

Role ID: SF20707

Are you ready to be part of the future? At QinetiQ, we’re not just imagining tomorrow we are creating it. From cutting-edge defence technology to ground-breaking innovations our mission is to empower and protect lives. Join us as a Service Consultant at either our Malvern, Bristol, Farnborough or Boscombe Down site, where you will have the opportunity to work with cutting-edge technology in partnership with some of the most brilliant minds.

The Role

As a Service Consultant, you will sit within the Service Consultancy Team operating as both an internal and external customer facing specialist. You will provide expertise across QinetiQ’s full-service portfolio, focusing on contributing to Bid and Pre-Bid activities.

Day-to-day, you’ll work collaboratively with customer facing teams, designing and delivering service integration, support, and management models throughout the full-service lifecycle including engaging with stakeholders, and associated delivery partners to support the development of operationally sound and compliant solutions

Your responsibilities will include:

• Acting as the SME for service lifecycle activities, supporting bids, proposals, and support model development with cost estimates
• Gathering and assessing customer and business requirements to shape effective service solutions
• Ensuring all proposed services align with Service and Technical Operations policies, standards, and processes
• Collaborating with SD&T, Service Operations, and Technical Operations teams throughout the service design process
• Supporting the development and approval of comprehensive service design packages
• Enabling successful service transition through effective planning, readiness, and cross-functional coordination

Essential experience of the Service Consultant:

• Significant experience in Service Design, Service Architecture, and Service Development across large and complex organisations
• Previous experience leading or contributing to bid and pre-bid activities, producing high-quality service inputs, support models, and costed responses
• The ability to engage and influence senior stakeholders, customers, partners, and internal teams across multiple organisational levels
• The ability to produce service artefacts including service models, integration diagrams, service design packages, operational documentation, and high-level plans
• Previous experience providing operational assurance within service delivery and service management environments across complex programmes
• Experience applying knowledge of service governance, interface models, organisational design, and cross-functional service dependencies

Essential qualifications for the Service Consultant:

• ITIL 4 certification or ITIL certifications beyond foundational level

We value difference and we don’t have a fixed idea when it comes to background or education, provided you can show the required level of experience and willingness to learn then we would like to hear from you.

This role is 37 hours per week based at either our Malvern, Bristol, Farnborough or Boscombe Down site with a minimum average site attendance of three days per week. Travel to customer sites will be required.

Multi-Site

QinetiQ operates state-of-the-art facilities across the UK that focus on defence, security and technology innovation. These facilities enable QinetiQ to conduct a wide range of research, testing and development activities that support both military and civilian applications helping to advance technology and support national security.

Why Join QinetiQ?

As we continue to grow into new markets around the world, there’s never been a more exciting time to join QinetiQ. The formula for success is our appetite for innovation and having the courage to take on a wide variety of complex challenges.

As a QinetiQ employee, you’ll experience a unique working environment where teams from different backgrounds, disciplines and experiences enjoy collaborating widely and openly as we undertake this exciting and rewarding journey. Through effective teamwork, and pulling together, you’ll get to experience what happens when we all share different perspectives, blend disciplines, and link technologies; constantly discovering new ways of solving complex problems in a diverse and inclusive environment where you can be authentic, feel valued and realise your full potential. Visit our website to read more about our diverse and inclusive workplace culture. www.qinetiq.com/en/careers/life-at-qinetiq

Our Benefits

• Matched contribution pension scheme, with life assurance
• Generous holiday allowance, with the option to purchase additional days
• Options to join Health Cash Plan, Private Medical Insurance and Dental Insurance
• Employee discount portal: Personal Accident Insurance, Travel Insurance, Restaurants, Cinema Tickets and much more
• We are proud to support the Armed Forces community by honouring the Armed Forces Covenant and maintaining our Gold Award standard in the Defence Employer Recognition Scheme
• Volunteering Opportunities - helping charities and local community

Our Recruitment Process:

We want to make sure that our recruitment process is as inclusive as possible and we aspire to bring out the best in our candidates by creating an environment where everyone feels valued, heard and supported. If you have a disability or health condition that may affect your performance in certain assessment types, please speak to your Recruiter about potential reasonable adjustments.

Many roles in QinetiQ are subject to national security vetting being completed, applicants who already hold the appropriate level of vetting may be able to transfer it upon appointment. A number of roles are also subject to additional restrictions, which means factors such as nationality or previous nationalities may affect the roles that you can be employed in.

#UKI

Please note that all applicants for this role must be willing to go through DV Clearance.

UKSV National Security Vetting Solution: guidance for applicants - GOV.UK (www.gov.uk)