1st line Support Engineer

Intec Select; Dartford; On-site; GBP 30,000 - 35,000; Full time

Job summary

Join an award-winning IT consultancy as a 1st Line Support Engineer and deliver exceptional technical support. In this client-facing role, you'll troubleshoot IT issues, manage service requests, and ensure excellent service delivery in a dynamic environment. This is a fantastic opportunity to enhance your technical skills in a supportive team.

Benefits

Support with Certifications

Many more excellent benefits

Fully onsite based role

Qualifications

• Experience in a 1st Line Support or Service Desk role.
• Strong troubleshooting skills across Windows, macOS, and basic networking.
• Familiarity with ticketing systems and remote support tools.

Responsibilities

• Act as the first point of contact for technical support via phone, email, and chat.
• Log and track incidents and service requests in the ticketing system.
• Ensure timely resolution of issues in line with SLAs.

Skills

Troubleshooting

Customer Service

Communication

Problem Solving

Teamwork

Education

IT-related degree or certifications (e.g., CompTIA A+, Microsoft)

Job description

This range is provided by Intec Select. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Intec Select

Tech Recruiter & Principal Account Manager at Intec Select

Overview:

An exciting opportunity has arisen to join an award-winning IT consultancy as a 1st Line Support Engineer. This client-facing role is ideal for a proactive and customer-oriented individual who thrives in dynamic environments and enjoys solving technical problems across a variety of industries.

As a Service Desk First Line Engineer, you will act as the first point of contact for clients, delivering technical support and troubleshooting assistance via phone, email, and chat. You'll play a key role in diagnosing and resolving IT issues efficiently while maintaining high standards of service delivery and professionalism.

This role requires someone who can manage competing priorities, work to tight deadlines, and consistently deliver an excellent support experience. If you’re looking to grow your technical expertise within a fast-paced consultancy setting, this is a fantastic opportunity to take the next step in your IT career.

Role & Responsibilities:

• Act as the first point of contact for technical support via phone, email, and chat.
• Troubleshoot and resolve hardware, software, and network issues, escalating when necessary.
• Log and track incidents and service requests in the ticketing system.
• Provide remote and on-site support for device setup, configuration, and user account management.
• Ensure timely resolution of issues in line with SLAs and communicate clearly with end-users.
• Contribute to documentation and knowledge base articles.
• Collaborate with other IT teams to support seamless service delivery.
• Experience in a 1st Line Support or Service Desk role.
• Strong troubleshooting skills across Windows, macOS, hardware, and basic networking.
• Excellent communication and customer service skills.
• Familiarity with ticketing systems and remote support tools.
• Ability to manage multiple tasks and work under pressure.
• Team player with strong documentation and problem-solving abilities.
• Flexible, adaptable, and eager to learn new technologies.
• IT-related degree or certifications (e.g., CompTIA A+, Microsoft) preferred.

Package:

• Salary up to £30,000
• Support with Certifications
• Many more excellent benefits
• Fully onsite based role

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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