L2 Ops Centre Network Engineer

WeAreTechWomen; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A technology company in London seeks an L2 Ops Centre Network Engineer to manage network security, troubleshoot incidents, and enhance network infrastructures. Ideal candidates should have knowledge of network security, protocols like EIGRP, BGP, and experience with firewall systems such as FortiGate. The role includes oversight of incident management and providing support for service delivery in a shift environment, requiring continuous development and compliance with security standards.

Qualifications

• Working knowledge of network security including firewall configuration.
• Ability to troubleshoot network connectivity including routing and security.
• Experience in managing LAN/WAN environments with various device protocols.

Responsibilities

• Manage network and firewall security.
• Troubleshoot network incidents including routing and security.
• Produce high-quality implementation scripts for network changes.
• Monitor networking resources for service-impacting events.

Skills

Network security knowledge

Networking protocols (EIGRP, BGP, OSPF)

LAN/WAN management

Firewall systems administration

VPN and Remote Access solutions

Network certification (CCNA, JNCIA)

Corporate network support

Incident management and troubleshooting

Scripting for automation (Python, Bash)

Familiarity with ITSM, Agile

Education

Bachelors Degree in Electrical Engineering

Job description

Job Description

L2 Ops Centre Network Engineer, Assoc Manager / Specialist

UK (London)

Salary: Competitive salary and package (Depending on level of experience)

Locations: London (must be willing to travel to client sites throughout the UK on an ad hoc basis)

Accenture is partnering with scaled UK AI compute pioneers to lead the charge on next-generation infrastructure for sovereign AI. To support this endeavour, we’re building a high-performance compute operations team in London. Our work will be sensitive, secure, 24x7 and on the most up-to-date high density compute stacks available. Shift teams will be set up and operate 24x7 and successful candidates working on shift will be paid a shift premium for the non-standard unsociable shift hours that will be part of that rota.

Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) at the point of application.

Key Responsibilities

• Manage network and firewall security.
• Troubleshoot network connectivity incidents (including routing, switching and security).
• Build, configure and maintain network infrastructures as per best practices.
• Identify service improvements to reduce risk and improve stability.
• Produce high quality implementation scripts, test plans and change controls for all network changes.
• Respond to real-time alerts and dashboards for networking resources to detect service-impacting events.
• Perform initial triage and isolation for incidents following established runbooks and procedures.
• Document incidents, actions, and outcomes accurately in the incident management system.
• Support service delivery and SLA compliance.
• Ensure thorough shift handovers documenting operational status and ongoing incidents.
• Investigate and resolve incidents escalated from L1.5 Engineers, conducting in-depth analysis of compute, storage, and network issues.
• Develop and refine troubleshooting guides, runbooks, and knowledge base articles.
• Coordinate with engineering, automation, and vendor teams for persistent or complex technical problems.
• Monitor and analyse performance metrics and incident trends, recommending proactive measures for reliability improvements.
• Mentor L1.5 Engineers to support skill development and knowledge sharing.
• Participate in shift rotations and on-call schedules as required.
• Eligibility for UK Government security clearance.

Required Skills

• Working knowledge of network security including firewall configuration and security policy management.
• Working knowledge of networking protocols and an understanding of EIGRP, BGP, OSPF, and IP multicast.
• Management of LAN/WAN environments including device protocols and communication standards, such as Juniper, Arista or Fortinet.
• Administration of Firewall systems such as FortiGate, Palo Alto Juniper, and Checkpoint.
• VPN and Remote Access solutions.
• Associate level Network certification (CCNA, JNCIA or equivalent).
• Working knowledge of implementing and supporting large corporate or datacenter networks preferably in a multi-client, service provider environment.
• Experience in incident management, advanced troubleshooting, and operational best practices. Advanced network troubleshooting 2+ years of routing protocols (OSPF, BGP).
• Scripting for automation (Python, Bash).
• Familiarity with ITSM, Agile methodologies and tools (e.g., ServiceNow, Jira).

Qualification

• Bachelors Degree in Electrical Engineering (Relevant experience will be considered).

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™. Join Accenture to work at the heart of change. Visit us at www.accenture.com.