L1.5/L2 Desktop Engineer – Jersey

Ampstek; Saint Helier; On-site; GBP 32,000 - 52,000; Full time

Job summary

Ampstek is seeking a hands-on L1.5/L2 Desktop Engineer in St Helier, Jersey, on-site. The role spans frontline service desk support, hardware/software deployment, VDI support, and executive VIP assistance.

You will build, image, and provision Windows 11 devices, manage deployment via Intune, Autopilot, and SCCM, and support meeting room technology and mobile devices. Travel to other Jersey sites may be required.

Qualifications

• Must have strong knowledge of Windows OS.

Responsibilities

• Resolve and escalate complex incidents via ServiceNow or similar ITSM.

Skills

Windows OS

Desktop Support

ITIL

Analytical skills

Communication

Attention to detail

Team collaboration

Travel willingness

Tools

Intune

Autopilot

SCCM

VDI

Teams Rooms

Job description

L1.5/L2 Desktop Engineer - Jersey

Location: St Helier, Jersey ,UK (Onsite)

Experience: 2-3 Years

Role Overview

We are looking for a hands-on L1.5/L2 Desktop Engineer to bridge frontline service desk support and advanced system administration. The role involves desktop engineering, hardware/software deployment, VDI support, executive/VIP support, meeting room technology, and mobile device management.

Key Responsibilities

Desktop Engineering & Support

• Resolve and escalat complex incidents and service requests through ServiceNow ITSM or equivalent tools.
• Create and maintain internal Knowledge Base (KB) articles.
• Escalate incidents to third-party vendors when required.
• Build, configure, image, and provision Windows 11 laptops and desktops.
• Use deployment tools such as Microsoft Intune, Autopilot, and SCCM.
• Deploy software applications and updates while maintaining version control.
• Manage the complete hardware lifecycle, including secure decommissioning and recycling.

VDI Support

• Troubleshoot and support Virtual Desktop Infrastructure (VDI) environments.
• Resolve user profile issues, connection drops, thin-client hardware issues, and application delivery failures.

Executive / VIP Support

• Provide white-glove IT support to C-suite executives and senior leadership.
• Perform executive hardware refreshes, data migrations, and system configurations.
• Support laptops, mobile devices, and peripherals.

Meeting Room & Digital Workspace Support

• Support and troubleshoot Microsoft Teams Rooms, projectors, smart displays, and AV peripherals.
• Maintain and troubleshoot digital signage players across office locations.
• Support corporate iOS/Android devices.
• Handle MDM enrollment, email configuration, and application deployment.

Mandatory Skills

• Good knowledge of Windows OS.
• Proven experience in Desktop Support / EUC or similar roles.
• Good understanding of ITIL processes.
• Strong analytical and problem-solving skills.
• Strong written and verbal communication.
• Excellent attention to detail and proactive approach.
• Ability to work effectively with diverse teams and stakeholders.
• Willingness to visit other sites across Jersey, Guernsey, and the Isle of Man.

Desired Skills

• L1.5/L2 Desktop Engineering experience.
• Microsoft Intune / Autopilot / SCCM.
• VDI support.
• Microsoft Teams Rooms and AV support.
• Mobile Device Management (MDM).
• Executive/VIP support.
• Software packaging and deployment.