L&D Coordinator

Lampton Leisure; Hounslow; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Hybrid working

24 days holiday allowance, plus bank-h

Free gym membership

Enhanced Maternity and Paternity leave

Pension scheme

Exclusive Lampton Rewards discounts

Staff wellbeing: online GP, EAP, flu j

Job summary

Lampton Group is seeking an organised L&D Administrator to coordinate and administer learning activities across the group. You will manage Hive and Learning Pool, ensure accurate scheduling, recording and reporting, and support mandatory training obligations with a focus on data accuracy and user support.

Working closely with L&D colleagues, the role involves end-to-end logistics for training, maintaining calendars, and liaising with external providers to keep systems compliant and efficient.

Qualifications

• Experience in an administrative or coordination role, ideally within L&D, HR or a training environment.
• Experience using a learning management system or similar to manage records and reports.
• Continued professional development evidence.

Responsibilities

• Act as day-to-day administrator for Hive and Learning Pool, including user setup, enrolments, course uploads and reporting.
• Maintain learner records across both platforms and reconcile data.
• Coordinate end-to-end logistics of training, including venues, trainers and resources.
• Produce user guides and support managers and employees in system use.
• Track statutory, mandatory and role-specific training against the Group matrix.
• Monitor training costs and produce regular reports for managers and senior leadership.

Skills

GCSE English & Maths

Administrative coordination

Learning management system experience

Data reporting & analytics

Organisational skills

MS Office / Excel

Communication skills

Confidentiality & discretion

Proactive continuous improvement

Education

CIPD Level 3 Certificate in People Practice or Learning & Development (or working towards)

Level 3 in Business Administration or equivalent

Tools

Hive LMS

Learning Pool LMS

Job description

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About the Job

To provide efficient, high-quality coordination and administration of the Group's learning and development activity, including day-to-day management of both learning management systems, Hive and Learning Pool. The role ensures training is scheduled, recorded and reported accurately and on time, so that the L&D Business Partner and L&D Compliance Trainer can focus on strategic partnering, learning design and compliance delivery. Working closely with the L&D Business Partner and L&D Compliance Trainer, the role is the first point of contact for L&D queries across all business areas, supporting a culture of continuous learning and helping the Group meet its statutory and mandatory training obligations.

Key Responsibilities

• Act as the day-to-day administrator for Hive and Learning Pool, including user set-up, enrolments, course uploads, permissions and leaver housekeeping.
• Maintain accurate and consistent learner records across both platforms, reconciling data between the two systems.
• Resolve user access and system queries, escalating to system providers where required.
• Support system updates, testing and the rollout of new courses, modules or functionality.
• Produce user guides and support managers and employees to use the systems confidently.
• Coordinate the end-to-end logistics of face-to-face and virtual training, including venues, trainers, equipment and resources.
• Manage course bookings, joining instructions, attendance registers, cancellations and waiting lists.
• Maintain the L&D training calendar across all business areas and sites.
• Liaise with external training providers, obtaining quotes, raising purchase orders and processing invoices in line with Group procurement procedures.
• Coordinate induction and onboarding training for new starters.
• Working with the L&D Compliance Trainer, track completion of statutory, mandatory and role specific training against the Group's training matrix.
• Monitor licence, certificate and qualification expiry dates and send timely reminders to employees and managers.
• Maintain accurate training records to support internal and external audits and contract compliance requirements.
• Produce regular reports on training completion, compliance, attendance and spend for managers, the People Team and senior leadership.
• Collate and summarise course evaluation feedback to support continuous improvement.
• Track L&D budget spend and maintain accurate records of training costs.
• Ensure L&D data is accurate, secure and handled in line with UK GDPR.
• Support the administration of apprenticeship programmes, including liaison with training providers and maintaining apprenticeship account records.
• Support the L&D Business Partner with programme delivery, including preparing materials, communications and engagement campaigns.
• Act as the first point of contact for L&D queries from employees and managers, including management of the L&D inbox.
• Build effective working relationships with managers across Services, Recycle, Greenspace, Leisure and Homes.
• Identify and implement improvements to L&D processes, reducing manual administration and duplication across systems.

Experience and Qualifications required

Essential

• GCSE (or equivalent) in English and Maths at grade C/4 or above.
• Experience in an administrative or coordination role, ideally within L&D, HR or a training environment.
• Experience of using a learning management system or similar database to manage records and produce reports.
• Evidence of continued professional development.
• Excellent organisational and time management skills, with the ability to manage competing priorities.
• High level of accuracy and attention to detail.
• Strong IT skills, including Microsoft Office (particularly Excel) and confidence learning new systems.
• Clear and professional written and verbal communication skills.
• Customer focused approach, with the ability to build effective relationships at all levels.
• Ability to handle information with discretion and maintain confidentiality.
• Proactive, with a continuous improvement mindset and the ability to work on own initiative.

Desirable

• CIPD Level 3 Certificate in People Practice or Learning & Development (or working towards).
• Level 3 qualification in Business Administration or equivalent.
• Experience administering Hive, Learning Pool or more than one LMS at the same time.
• Experience of tracking statutory and mandatory training in an operational, multi-site organisation.
• Experience of apprenticeship administration or liaising with external training providers.
• Data reporting and analysis skills.
• Understanding of UK GDPR as it applies to training records.
• Experience of working in a multi-site role.

Diversity, equity and inclusion are at the heart of what we value as an organisation. Lampton Group is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process

About Lampton Group

Established for over a decade, Lampton Group is wholly owned by the London Borough of Hounslow. This means we operate a commercially minded business, with a public service ethos. We work in close partnership with the Borough to provide commercial, strategic and social value to the community; any profits we make are invested back into essential services and community projects. We have three operating arms - Lampton Homes, Lampton Leisure and Lampton Services - each exists to enhance the lives of residents and support the council in supplying essential services.

Why join Lampton Group?

• NJC Employer - annual pay reviews and increases
• Hybrid working
• 24 days holiday allowance, plus bank holidays
• Free gym membership
• Enhanced Maternity and Paternity leave and Pension Scheme
• Exclusive Discounts - save with Lampton Rewards and EE mobile offers
• Staff wellbeing perks - online GP access, EAP, health testing, flu Jabs, and eye care vouchers
• Sustainability Perks - cycle to