Knowledge Solutions Analyst

Digital Data Foundation; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

Digital Data Foundation in London is seeking a Knowledge Solutions Analyst to drive KM initiatives in a legal tech context. You will automate documents using ContractExpress, code client-facing automations, and troubleshoot issues for PSLs and users.

You will manage client datasites with HighQ Collaborate and Litera Transact, advise on security, and contribute to governance across DocuSign, Thirdfort and Bundledocs. A degree with KM experience and a passion for technology are essential.

Qualifications

• Experience in knowledge management in a law firm or KM systems/legal tech roles.
• Strong written and verbal communication skills.
• Ability to discuss technical concepts with PSLs and fee earners.
• Excellent problem-solving and troubleshooting abilities.

Responsibilities

• Automation of legal and non-legal documents using ContractExpress software.
• Assist with coding client-facing automations.
• Troubleshoot ContractExpress and document automation problems for PSLs and users.
• Management of client datasite service using HighQ Collaborate and Litera Transact.
• Support of datasites including setting up new sites, advising on security and dealing with queries.
• Creation of use case templates and complex datasites.
• Governance across our portfolio of systems; DocuSign, Thirdfort and Bundledocs.
• Assist with KM and legal tech projects and training across systems.

Skills

Knowledge management

Technology interest

Communication skills

Troubleshooting

Technical discussion

Education

Bachelor's degree

Tools

ContractExpress

HighQ Collaborate

Litera Transact

DocuSign

Thirdfort

Bundledocs

Job description

About the job Knowledge Solutions Analyst

Knowledge Solutions Analyst

£ Excellent Salary + Benefits

London

James Carrera of Digital Data Foundation has been retained to source a Solutions Analyst focused on KM systems and legal tech services to deliver against strategy and initiatives.

Responsibilities

• Automation of legal and non-legal documents using ContractExpress software.
• Assist with coding client-facing automations.
• Troubleshoot ContractExpress and document automation problems for PSLs and users.
• Management of client datasite service using HighQ Collaborate and transaction management sites on Litera Transact.
• Support of datasites including setting up new sites, advising on security and dealing with technical and best practice queries.
• Creation of use case templates and complex datasites.
• Governance across our portfolio of systems; DocuSign, Thirdfort and Bundledocs.
• Assist with KM and legal tech related projects and training across our portfolio of systems.

Experience

• Educated to degree level with strong experience of knowledge management in a law firm or KM systems / legal tech in progressive roles.
• A keen interest in technology and passion for solutions and innovation
• Excellent written and verbal communication skills.
• Ability to discuss technical concepts with PSLs and fee earners.
• Excellent problem-solving skills.