Knowledge Solutions Manager

Ashurst; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Job summary

Ashurst is seeking a Knowledge Solutions Manager based in London to lead the global Knowledge & Expertise (K&E) strategy, systems and user experience. You will partner with regional teams and APAC counterparts to deliver AI-enabled knowledge solutions that support lawyers and clients.

In this senior role, you will drive information architecture, taxonomy, and content governance; lead a small team; and align legal templates with automated workflows to raise quality and consistency across the

Qualifications

• Qualifications or equivalent experience in knowledge management, information management, business administration or related field.
• At least 5 years' experience in knowledge management, legal operations, legal technology or professional support, in a law firm or professional services environment.
• Strong understanding of information architecture, taxonomy, metadata and search optimisation principles.
• User-centric approach to services and commercial awareness, including design thinking methodologies.
• Experience with knowledge management tools and technologies, including SharePoint Online, Microsoft 365 and legal knowledge systems (iManage preferred) and document automation systems.

Responsibilities

• Regional leadership, engagement and global collaboration across EMEA, with APAC alignment.
• Create a joined-up, AI-enabled knowledge experience to move from discovery to applying knowledge in work.
• Align firm know-how, document automation, generative AI, and templates for on-brand client deliverables.
• Lead and mentor the knowledge team, fostering collaboration and wellbeing.

Skills

Regional leadership

Knowledge management

Information architecture

Search optimization

User-centric services

Stakeholder management

Tools

SharePoint Online

Microsoft 365

iManage

Document automation

Job description

The Opportunity:

The creation of Ashurst Perkins Coie is the springboard for us to develop a truly advanced global and AI-enabled expertise offering for our lawyers and clients, with consistency in quality our guiding 'North Star'.

Our specialists across our expanding K&E function empower our legal teams with insights, skills and tools so that they can deliver exceptional client service across the globe. They:

• equip our practices with high-quality research and thought leadership and maintain our legal knowledge and information resources;
• enable our lawyers to achieve practice excellence through legal learning programs and mentoring; and
• enhance our legal teams' work and client delivery by implementing next-generation tools and technologies, and by driving consistency in our legal documents and processes.

The Knowledge Solutions Manager is a senior leadership role within the global Knowledge & Expertise (K&E) function, responsible for driving the firm's knowledge management strategy, systems and user experience.

Based in our London office, as the EMEA deputy to the Director of Knowledge, you will provide visible regional leadership while partnering globally to improve the systems, standards and experiences that support legal work.

Your work will lead the coordination of the firm's knowledge ecosystem - encompassing systems, platforms, content, information architecture and AI-enabled capabilities - to ensure lawyers can easily find, access and use high-value knowledge assets.

Key responsibilities of the role include:

This is a high-impact position for an experienced knowledge professional who combines strategic vision with hands‑on expertise, and who thrives in a collaborative, fast‑paced and technology-forward environment.

The Knowledge Solutions Manager and their APAC counterpart are jointly accountable for:

• Regional leadership, engagement and global collaboration: serve as a trusted regional leader and point of contact for Knowledge across EMEA, building strong relationships with stakeholders and collaborate with the APAC-based Knowledge Solutions Manager to deliver global services and programmes
• AI-enabled knowledge ecosystem: create a joined‑up and AI-enabled knowledge experience so that lawyers can move more easily from finding trusted knowledge to using it in their work.
• Legal documentation and drafting: help align firm know-how, document automation, generative AI, and Word and PowerPoint templates so that our legal documents reflect a consistently high-quality and on‑brand client experience
• Team leadership: provide leadership, guidance, and mentorship across the wider team, encouraging a collaborative and inclusive team culture and supporting team wellbeing

These are global accountabilities. The Knowledge Solutions Managers collaborate to achieve global outcomes, while dividing the work regionally as appropriate.

This is a full-time role on a Permanent position, based in our London office with hybrid working.

More information can be found in the job description attached to the role on our careers site

The successful candidate will:

• Qualifications or equivalent relevant experience in knowledge management, information management, business administration or related field.
• At least 5 years' experience in knowledge management, legal operations, legal technology or professional support, gained in a law firm, in-house legal team or other professional services environment.
• Strong understanding of information architecture, taxonomy, metadata and search optimisation principles.
• User centric approach to services and commercial awareness including design thinking methodologies.
• Understanding or experience with a range of knowledge management tools and technologies, including SharePoint Online, Microsoft 365 and legal knowledge systems including document management (experience with iManage preferred) and document automation systems or platforms.

#LI-HYBRID #LI-GD1