Knowledge Solutions Engineer

Carey Olsen; Greater London, Southampton; On-site; GBP 60,000 - 90,000; Full time

Job summary

Carey Olsen is seeking a Knowledge Solutions Engineer to design, build, and maintain technology-enabled knowledge solutions for improving access to legal know-how and data. You’ll collaborate with Knowledge, Technology and legal teams across London, Southampton or Jersey to translate requirements into scalable digital workflows.

The role focuses on automating drafting, testing templates, and maintaining dashboards while supporting AI adoption and data-driven improvements.

Qualifications

• Curiosity about legal tech and process automation.
• Ability to translate business requirements into automation specs.
• Strong communication across technical and legal teams.

Responsibilities

• Translate drafting requirements into automation logic and specs.
• Build, test and maintain document automation templates.
• Configure and maintain workflow tools and knowledge solutions.
• Identify bottlenecks and design efficient digital workflows.
• Troubleshoot and improve existing tools and solutions.
• Test GenAI use cases and maintain prompt libraries.
• Support responsible AI adoption with guidance and training.
• Maintain dashboards and track tool performance.
• Analyze usage data to inform updates and roll-outs.
• Pilot new legal tech and gather user feedback.
• Contribute to continuous improvement via testing and data insights.
• Keep up-to-date with legal tech developments.

Skills

Curiosity

Adaptability

Communication

Technical interest

Tools

Document automation platforms (Avvoka, Contract Express, HotDocs, Docassemble)

Power Automate

n8n

Zapier

Excel

Power BI

APIs

Job description

We are seeking a Knowledge Solutions Engineer who will work closely with the Senior Knowledge Solutions Engineer, the Group Director of Knowledge and Learning, and colleagues across Knowledge, Technology and legal teams to design, build and maintain technology‑enabled knowledge solutions. The role focuses on creating practical, scalable, user‑friendly tools that improve access to legal know‑how, data and technology across the firm.

You will play a key role in translating business and practice‑group requirements into workable solutions that support efficient, modern legal service delivery. The successful applicant will join one of our following offices: London, Southampton or Jersey.

Duties and responsibilities include

• Converting legal drafting requirements into clear automation logic and specifications, even where requirements may be incomplete or ambiguous
• Building, maintaining and testing document automation templates to ensure accuracy and reliability
• Configuring, supporting and maintaining workflow tools and structured knowledge solutions
• Identifying process gaps, bottlenecks and repetitive tasks to help design efficient digital workflows
• Troubleshooting issues and supporting continuous improvement of existing tools and solutions
• Testing GenAI use cases for legal work and maintaining prompt libraries, guidance and guardrails
• Supporting responsible AI adoption by providing practical examples, guidance and user support
• Maintaining dashboards and reporting to track usage, adoption and tool performance
• Analysing usage data to inform updates, enhancements and broader roll‑outs
• .Supporting pilots of new legal technology, gathering user feedback and turning insights into recommendations
• Contributing to continuous improvement through experimentation, testing and data‑driven insights
• Keeping up-to-date with developments in legal technology and applying new learning to the firm’s solutions
• Supporting training and innovation initiatives with clear, practical guidance and materials

Candidate Profile

We’re looking for someone who is curious, adaptable and excited about improving how legal work is delivered. The ideal candidate brings a blend of technical interest, problem‑solving ability and strong communication skills

You should bring

• Familiarity with document automation platforms (e.g. Avvoka, Contract Express, HotDocs, Docassemble)
• A basic understanding of workflow or no‑code/low‑code tools (e.g. Power Automate, n8n, Zapier)
• Confidence working with spreadsheets and structured data; experience with Excel, Power Query, SQL or Power BI is a plus
• Basic understanding of how systems integrate and exchange data (APIs, connectors, webhooks, etc.).
• (Optional) Familiarity with development environments or version control (VS Code, Cursor, Git/GitHub).

You’ll thrive in this role if you

• Enjoy solving problems and turning unclear processes into practical, structured solutions.
• Communicate clearly and can bridge legal, technical and operational perspectives.
• Can produce clear, useful documentation and guidance.
• Are resilient and comfortable iterating through testing and refinement.
• Enjoy learning new tools and working in a fast‑moving, innovative environment.