Knowledge Manager | Drive Operational Excellence

Arden University; Birmingham; On-site; GBP 45,000 - 57,000; Full time

Benefits offered by this job

30 days holiday plus bank holidays

Private Medical Insurance

Study Arden courses for free

Job summary

A leading higher education institution based in Birmingham is seeking a Knowledge Management Professional to lead the development of a robust operational knowledge framework. You will ensure that service teams have access to accurate knowledge, driving consistent delivery of high-quality services. This role offers a salary between £45,000 to £57,000, a hybrid working model with some travel, and numerous employee benefits including a pension plan and study opportunities.

Qualifications

• Extensive experience in knowledge deployment and governance within complex organisations.
• Proven track record using knowledge artefacts to improve service quality.
• Experience managing high-impact workstreams and small teams.

Responsibilities

• Design and implement a knowledge management framework.
• Standardise operational processes and documentation.
• Support service teams with access to knowledge.

Skills

Knowledge management

Project management

Stakeholder management

Use of AI tools

Tools

Salesforce Knowledge Base

Job description

A leading higher education institution based in Birmingham is seeking a Knowledge Management Professional to lead the development of a robust operational knowledge framework. You will ensure that service teams have access to accurate knowledge, driving consistent delivery of high-quality services. This role offers a salary between £45,000 to £57,000, a hybrid working model with some travel, and numerous employee benefits including a pension plan and study opportunities.