Knowledge Management - Senior Associate

PwC UK; Birmingham; Hybrid; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Empowered flexibility

Private medical cover

Six volunteering days per year

Job summary

A leading professional services firm in Birmingham seeks a Senior Associate in Knowledge Management. The role involves curating internal knowledge repositories, engaging with teams to enhance knowledge sharing, and developing KM capabilities. Candidates should have proven experience in knowledge management, solid understanding of relevant tools, and excellent communication skills. This full-time position offers various benefits, including flexible working arrangements and private medical cover.

Qualifications

• Proven experience in knowledge management within professional services or consulting.
• Solid understanding of knowledge management tools and technologies.
• Hands-on experience with enterprise content management platforms.

Responsibilities

• Curate and maintain internal knowledge repositories.
• Engage with teams to collect and structure key knowledge resources.
• Partner with the Knowledge Manager to translate business needs into KM solutions.

Skills

Knowledge management principles

Communication skills

Analytical thinking

Stakeholder engagement

Problem-solving abilities

Tools

ServiceNow

SharePoint

Microsoft 365

Job description

Overview

We are seeking a dynamic and detail-oriented Senior Associate to join our Knowledge Management (KM) Team. The Senior Associate will report directly to the KM Manager and their role is central to driving knowledge sharing, enabling efficient content management, and supporting knowledge strategy across Business Solutions’ functions, through effective knowledge practices. We are seeking a professional with a track record of successfully managing Knowledge, preferably in highly regulated and quality driven business environments.

The Knowledge Management - Senior Associate plays a key role in curating, managing, and maintaining critical knowledge for Business Solutions across enterprise-wide platforms. This position supports functional teams in leveraging KM tools and best practices to enhance knowledge sharing and contribute to the Firm’s broader self-service strategy.

What Your Days Will Look Like

• Curate and maintain internal knowledge repositories, ensuring content is accurate, relevant, searchable, and regularly updated
• Engage with teams across the Business Solutions Line of Service to collect, organise, and structure key knowledge resources
• Partner with the Knowledge Manager to translate business needs into effective KM solutions
• Assist in developing engagement plans to promote KM tools and enhance self-service adoption
• Collaborate with offshore teams to support the redaction and refinement of knowledge assets, ensuring practitioners have timely access to high-quality, reusable content that accelerates go-to-market efforts
• Work closely with Technology teams to support the deployment and ongoing management of KM platforms (e.g., ServiceNow, SharePoint)
• Identify opportunities to drive efficiency through automation and intelligent process improvements within KM platform
• Identify opportunities to enhance AI-powered search capabilities within KM platforms, enabling users to easily access relevant knowledge
• Support the continuous improvement of KM system functionality, performance, and overall user experience
• Develop training resources and lead sessions to build KM capabilities and embed best practices across functions
• Monitor usage of knowledge resources, analyse user engagement, and provide insights to drive continuous improvement

The Skills And Experience We Are Looking For

• Proven experience in knowledge management within professional services, consulting, or a similar environment
• Solid understanding of knowledge management principles, practices, tools and technologies
• Hands-on experience with enterprise content management platforms such as ServiceNow, SharePoint, and Microsoft 365
• Excellent communication, stakeholder engagement, and presentation skills
• Strong analytical thinking and problem-solving abilities
• Demonstrated success in stakeholder and relationship management, supporting customers in developing engaging, well-structured, and searchable knowledge

What You’ll Receive From Us

No matter where you may be in your career or personal life, our benefits are designed to add value and support, recognising and rewarding you fairly for your contributions.

We offer a range of benefits including empowered flexibility and a working week split between office, home and client site; private medical cover and 24/7 access to a qualified virtual GP; six volunteering days a year and much more.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other

Industries

• Accounting