Knowledge Coordinator, London — Training & Content Ops

Norton Rose Fulbright LLP; Greater London; Hybrid; GBP 25,000 - 32,000; Full time

Job summary

Norton Rose Fulbright LLP in London is seeking a Junior Knowledge Executive to support the Knowledge team with administrative tasks, knowledge management and training coordination. The role focuses on maintaining templates, updating intranet pages and coordinating travel for the team.

You will use Word, PowerPoint, Excel, Outlook, Zoom and Teams, while supporting both internal colleagues and clients across EMEA.

Qualifications

• English Language GCSE or equivalent.
• Secretarial or administrative qualifications/ILEX secretarial certificate/diploma desirable but not essential.
• Confident and professional, with sound judgement and the ability to work independently when appropriate.
• Strong written and verbal communication skills and the ability to work effectively with colleagues across different teams and locations.
• Keen to learn and broaden experience and responsibilities.

Responsibilities

• Amending knowledge templates, guidance notes and marketing materials, including bids and briefings, accurately and in line with the firm’s house style.
• Loading and managing knowledge content in the firm’s internal knowledge database (Insight+)
• Updating knowledge intranet pages in Microsoft SharePoint or a similar web page editing platform
• Arranging travel for knowledge team members in liaison with the firm’s travel agency where required (itineraries, transport, accommodation, currency and processing expenses, etc.)
• Diary management including co-ordination and recording of knowledge team annual leave and other absences
• Using key software confidently, including Word, PowerPoint, Excel, Outlook, Zoom and Microsoft Teams, and completing training where needed
• Coordinating in-person and virtual training across EMEA for colleagues and clients. This includes booking rooms, arranging audiovisual support, catering and printing, setting up events, managing registrations, sending reminders and working with other support teams.
• Assisting knowledge team members with the preparation of training materials and PowerPoint slides
• Editing recorded training and uploading courses to the firm’s learning management system
• Coordinating the external training course application process, including payment of invoices and managing central records

Skills

English language

Secretarial skills

Communication skills

Independent work

Team coordination

Education

GCSE English or equivalent

Tools

Microsoft Word

PowerPoint

Excel

Outlook

Zoom

Microsoft Teams

Job description

Norton Rose Fulbright LLP in London is seeking a Junior Knowledge Executive to support the Knowledge team with administrative tasks, knowledge management and training coordination. The role focuses on maintaining templates, updating intranet pages and coordinating travel for the team.

You will use Word, PowerPoint, Excel, Outlook, Zoom and Teams, while supporting both internal colleagues and clients across EMEA.