Learning & Development Programs Coordinator

NRF United Kingdom; Newcastle upon Tyne; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Norton Rose Fulbright in Newcastle upon Tyne is seeking a Learning and Development Operations coordinator to organise end-to-end training for clients, handle logistics, and maintain high-quality service across global programmes.

The role requires strong communication, time management, and IT skills, with occasional travel to London for core programmes. A client-focused, proactive team player attitude is essential.

Qualifications

• Has experience coordinating/arranging events.
• Experience in a legal or other professional services environment.
• Ability to illustrate strong communication skills.
• Strong time management and prioritisation skills required to support a busy team at different levels of seniority.
• Ability to think through problems from a fresh point of view; comfortable with ambiguity and complexity.
• Ability to navigate change with confidence and agility.
• Get results under tough conditions and go beyond the norm; exhibit presence that inspires confidence.
• Excellent organisational and administration skills.
• Ability to operate in a friendly, client focused, professional and discrete manner at all times.
• Ability to engage with key stakeholders and deal with people at all levels within the organisation.
• Strong team player.
• Flexible and adaptable approach.
• Proficient with IT and Microsoft packages.
• Excellent written and verbal communication skills.
• Proactive and positive approach with a “can-do” attitude.
• Meticulous attention to detail; always striving for high quality and continuous improvement.

Responsibilities

• Coordinate end-to-end organisation of all internal and external training for clients (virtual and face-to-face).
• Handle administration: bookings, logistics, courseware and equipment.
• Travel to London for on-the-day coordination of core L&D programmes as required.
• Maintain exceptional client service through queries in the L&D Support mailbox.
• Collaborate with colleagues to ensure successful delivery of programmes.
• Serve as subject‑matter expert for Continuing Competency Regime requirements.
• Administer psychometric assessments and produce reports; monitor usage.
• Maintain accurate records in InterAction Plus and the LMS; run reports as required.
• Work with Leadership Team to produce training materials via external production specialist.
• Log and save work from the document production specialist; arrange materials for delivery (virtual or in-person).
• Proofread emails and documents; coordinate with colleagues for reviews.
• Ensure remote support when London office is not available.
• Evaluate and update process notes; keep systems efficient.
• Conduct service reviews with facilities to maintain hospitality standards.
• Lead pre/post-course review meetings; discuss feedback with Leadership Team.

Skills

Event coordination

Client-facing communication

Time management

Problem solving

IT proficiency (MS Office)

Team player

Job description

Norton Rose Fulbright in Newcastle upon Tyne is seeking a Learning and Development Operations coordinator to organise end-to-end training for clients, handle logistics, and maintain high-quality service across global programmes.

The role requires strong communication, time management, and IT skills, with occasional travel to London for core programmes. A client-focused, proactive team player attitude is essential.