Knowledge Management Assistant (EMEA)

NRF United Kingdom; Greater London; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Norton Rose Fulbright in London is hiring a Junior Knowledge Executive to support the Knowledge team across EMEA. The role focuses on admin support, content loading, and maintaining knowledge resources while coordinating training and events.

The successful candidate will handle confidential information with discretion and work well across teams. The firm promotes flexible, hybrid working and inclusive employment policies.

Qualifications

• English Language GCSE or equivalent.
• Secretarial or administrative qualifications/ILEX secretarial certificate/diploma desirable but not essential.
• Confident and professional with sound judgement and ability to work independently.
• Strong written and verbal communication skills and ability to work across teams and locations.
• Keen to learn and broaden experience and responsibilities.

Responsibilities

• Amending legal templates, guidance notes and marketing materials, including bids and briefings, accurately and in line with the firm's house style.
• Loading and managing knowledge content in the firm's internal knowledge database (Insight+).
• Updating knowledge intranet pages in Microsoft SharePoint or a similar web page editing platform.
• Arranging travel for knowledge team members in liaison with the firm's travel agency where required.
• Diary management including co-ordination and recording of knowledge team annual leave and other absences.
• Using Word, PowerPoint, Excel, Outlook, Zoom and Microsoft Teams; completing training as needed.
• Coordinating in-person and virtual training across EMEA for colleagues and clients; booking rooms, AV support, catering, and printing; managing registrations.
• Assisting knowledge team members with training materials and PowerPoint slides.
• Editing recorded training and uploading courses to the firm's learning management system.
• Coordinating external training course applications, including payment of invoices and maintaining records.

Skills

English language

Secretarial qualifications

Professionalism

Written communication

Learning orientation

Education

Secretarial/administrative qualification

Tools

Word

PowerPoint

Excel

Outlook

Zoom

Microsoft Teams

Job description

Norton Rose Fulbright in London is hiring a Junior Knowledge Executive to support the Knowledge team across EMEA. The role focuses on admin support, content loading, and maintaining knowledge resources while coordinating training and events.

The successful candidate will handle confidential information with discretion and work well across teams. The firm promotes flexible, hybrid working and inclusive employment policies.