Knowledge Base Editor

Experis UK; Greater London; On-site; GBP 35,000 - 55,000; Part time

Job summary

Experis UK in London is seeking an experienced IT Knowledge Editor / Documentation Specialist to improve and maintain the internal IT knowledge base. You will audit existing documentation, capture and document knowledge, and collaborate with operations, IT support and business stakeholders to ensure accuracy and alignment with operational requirements.

This short-term onsite role is ideal for candidates with knowledge management, technical writing, and stakeholder engagement.

Qualifications

• Auditing existing documentation to ensure accuracy.
• Capturing and documenting knowledge from SMEs and stakeholders.
• Maintaining and updating the knowledge base to reflect operational needs.

Responsibilities

• Audit and maintain IT knowledge base content.
• Collaborate with IT, operations and business stakeholders to capture knowledge.
• Ensure documentation governance and lifecycle management.

Skills

Knowledge Base Management

Technical Documentation

Knowledge Capture & Transfer

IT Support

Stakeholder Engagement

Content Review

Documentation Governance

Process Documentation

Job description

Role: IT Knowledge Editor/Documentation Specialist

Contract: Short term

Location: London (Onsite)

Start Date: ASAP

We are partnering with an global tech organisation seeking an experienced IT Knowledge Editor / Documentation Specialist to play a critical role in improving and maintaining the organisation's internal IT knowledge base. You will have strong experience in knowledge management, technical documentation, and working closely with both operational and business stakeholders.

This position sits within the IT support function, acting as the key link between technical teams, operational support teams, and business stakeholders. The successful candidate will be responsible for auditing existing documentation, capturing and documenting knowledge, and ensuring the knowledge base remains accurate, relevant, and aligned to operational requirements.

Key Skills:

• Knowledge Base Management
• Technical Documentation
• Knowledge Capture & Transfer
• IT Support / Service Desk Environment
• Stakeholder Engagement
• Content Review & Audit
• Documentation Governance
• Process Documentation