Knee Service Coordinator — Ambulatory Care & Pathways

Royal Devon; Exeter; Hybrid; GBP 28,000 - 31,000; Full time

Benefits offered by this job

NHS Pension scheme

Cycle to work scheme

Salary sacrifice options

Nursery onsite Exeter

Job summary

The Royal Devon NHS Foundation Trust is seeking a Service Coordinator to join the SWAOC Knee Service within Trauma & Orthopaedics. The role focuses on coordinating pathways, managing waiting lists, and supporting theatre scheduling to improve access to knee arthroplasty care.

Based in Exeter, this permanent, full-time post operates Monday to Friday, 8am–5pm with Tuesdays at Nightingale Hospital. Interview date: 29 October 2026. Internal applicants only; contact Grace Stokes for more information.

Qualifications

• Experienced administrator with exceptional organisational and communication skills.
• Fast-paced environment experience with patient-focused service.
• Experience of patient pathways, RTT management, waiting lists and EPIC would be advantageous.

Responsibilities

• Support managers and coordinators in delivering an efficient, professional administrative service.
• Arrange and coordinate outpatient, inpatient and day-case appointments.
• Handle administrative tasks and enquiries promptly, following procedures and escalating issues when necessary.
• Complete general administrative duties and help make effective use of available team capacity.
• Set up or amend clinics and coordinate room availability.
• Maintain information security and confidentiality.
• Provide compassionate customer care, including support for distressed or anxious patients and relatives.
• Support and provide cover for colleagues, manage telephone calls and resolve straightforward enquiries from patients, carers and visitors.

Skills

Organisational skills

Communication skills

Administrative experience

Teamwork

Job description

The Royal Devon NHS Foundation Trust is seeking a Service Coordinator to join the SWAOC Knee Service within Trauma & Orthopaedics. The role focuses on coordinating pathways, managing waiting lists, and supporting theatre scheduling to improve access to knee arthroplasty care.

Based in Exeter, this permanent, full-time post operates Monday to Friday, 8am–5pm with Tuesdays at Nightingale Hospital. Interview date: 29 October 2026. Internal applicants only; contact Grace Stokes for more information.