KMMS: Course Assistant

Bidvane; Canterbury; Hybrid; GBP 20,000 - 24,000; Full time

Job summary

The Course Assistant post sits in the Curriculum and Assessment team of the Kent and Medway Medical School, part of Canterbury Christ Church University. The role provides administrative and organisational support across assessment, examinations, patient engagement and the medical curriculum, including upkeep of curriculum content on the student portal.

Key duties include acting as a point of contact for students and external organisations, delivering administration for the curriculum, and

Qualifications

• Act as a point of contact for students, colleagues and external organisations, giving a courteous, effective service and advising promptly on a range of matters.
• Deliver the administration for organising and delivering the medical curriculum and student experience
• Support the Curriculum and Assessment team with administration across assessment, examination, patient engagement and the programme curriculum
• Maintain accurate curriculum information on the KMMS student portal and virtual learning environment, including regulatory, academic and procedural information

Responsibilities

• Act as a point of contact for students, colleagues and external organisations, giving a courteous, effective service and advising promptly on a range of matters
• Deliver the administration for organising and delivering the medical curriculum and student experience
• Support the Curriculum and Assessment team with administration across assessment, examination, patient engagement and the programme curriculum
• Maintain accurate curriculum information on the KMMS student portal and virtual learning environment, including regulatory, academic and procedural information

Skills

Customer service

Handling difficult queries

Confidential environment

Job description

This Course Assistant post sits in the Curriculum and Assessment team of the Kent and Medway Medical School, part of Canterbury Christ Church University. The work is administrative and organisational support across assessment, examinations, patient engagement and the medical curriculum, including upkeep of curriculum content on the student portal. Only current LASE University Group or Canterbury Christ Church University employees can apply, and the post reports to the Curriculum and Assessment Co-ordinator. Tactful handling of difficult queries is central to selection.

What the job involves

• Act as a point of contact for students, colleagues and external organisations, giving a courteous, effective service and advising promptly on a range of matters
• Deliver the administration for organising and delivering the medical curriculum and student experience
• Support the Curriculum and Assessment team with administration across assessment, examination, patient engagement and the programme curriculum
• Maintain accurate curriculum information on the KMMS student portal and virtual learning environment, including regulatory, academic and procedural information
• Provide KMMS staff and students with curriculum information when required
• Liaise with students, colleagues, external organisations and NHS providers to complete course administration

What’s required

Experience

• Strong customer service experience
• Demonstrable experience of handling difficult or complicated queries with care and tact
• Experience of working in a confidential environment

Skills & knowledge

• Commitment to delivering a high-quality service

Checks & eligibility

• Current employee of the LASE University Group or Canterbury Christ Church University