Course Assistant

Canterbury Christ Church University; Canterbury; On-site; GBP 18,000 - 24,000; Full time

Job summary

The Kent and Medway Medical School (KMMS) in Canterbury is seeking a Course Assistant to join the Curriculum and Assessment team, providing administrative and organisational support across assessment, patient engagement and the programme curriculum.

You will report to the Curriculum and Assessment Co-ordinator and join an established team delivering course administration duties while ensuring a high-quality student experience.

Qualifications

• Strong customer service experience and a commitment to delivering a high-quality service.
• Demonstrable experience of dealing with difficult or complicated queries that can require careful attention and tact to resolve.
• Experience of working in a confidential environment.

Responsibilities

• Acting as a point of contact for students, colleagues and external organisations, providing a courteous and effective service and advising on a range of matters promptly and professionally to deliver a high level of customer service.
• Supporting the Curriculum and Assessment team, delivering all administration associated with the organisation and delivery of the medical curriculum and student experience.
• Supporting with the maintenance of accurate curriculum information on the KMMS student portal and virtual learning environment including regulatory, academic, and procedural information and providing KMMS staff and students with information when required.
• Demonstrable experience of dealing with difficult or complicated queries that can require careful attention and tact to resolve.
• Experience of working in a confidential environment.

Skills

Customer service

Job description

The Kent and Medway Medical School (KMMS) is looking for a Course Assistant to work in the Curriculum and Assessment team, providing administrative and organisational support in all aspects of assessment, examination, patient engagement and the programme curriculum. You will report to the Curriculum and Assessment Co-ordinator, and will be joining an established team delivering a broad range of course administration duties as well as ensuring a high-quality student experience for our KMMS students. This role requires liaison with students, colleagues, external organisations and NHS providers as necessary for the successful completion of course administration activities. As a Course Assistant you can expect to be involved in:

• Acting as a point of contact for students, colleagues and external organisations, providing a courteous and effective service and advising on a range of matters promptly and professionally to deliver a high level of customer service
• Supporting the Curriculum and Assessment team, delivering all administration associated with the organisation and delivery of the medical curriculum and student experience
• Supporting with the maintenance of accurate curriculum information on the KMMS student portal and virtual learning environment including regulatory, academic, and procedural information and providing KMMS staff and students with information when required
  Do you have strong customer service experience and confident dealing with difficult or complicated queries? If yes, then please read on., Strong customer service experience and a commitment to delivering a high-quality service
• Demonstrable experience of dealing with difficult or complicated queries that can require careful attention and tact to resolve
• Experience of working in a confidential environment