Kitchen Planner

IKEA; Exeter; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

IKEA discount

End of year gift

Life Assurance

Wellbeing Centre

Job summary

IKEA Exeter is seeking a Kitchen Planner to join our Sales team, guiding customers through planning and designing their dream kitchen with accurate plans and quotations for both in-store and remote encounters.

We value a friendly, proactive communicator with experience in customer-facing roles and a passion for helping people create personalised kitchen solutions for their homes.

Qualifications

• Experience in kitchen planning is an advantage, but what matters most is your ability to form connections with customers and provide personalised solutions.
• Experience in customer- and commercial-oriented business with an interest in people’s everyday life at home within their kitchen.
• Confident in taking initiative, adapting to new circumstances, and communicating clearly with customers.
• Willingness to learn and work with planning software including Microsoft Office and Planning Tools.

Responsibilities

• Engage with customers to identify needs and advise on the best kitchen solutions for their home.
• Guide customers from planning through purchase and ensure a smooth journey.
• Keep areas tidy and well presented to aid customer shopping experience.
• Provide accurate Kitchen Plans and quotations for worktops and installation.

Skills

Customer service

Sales

Kitchen planning

Communication

Tools

Microsoft Office

Planning Tools

Job description

\"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.\"

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself.

IKEA Exeter are looking to welcome Kitchen Planner to join our hardworking Sales team.

Do you have a knack for making customers feel like they've just stepped into their dream home? If so, we want you on our team! As a Kitchen Sales Specialist (What we call our Kitchen Planners in IKEA), you'll be the hero our customers didn't know they needed, guiding them through the maze of kitchen wonders and helping them to plan and design their dream kitchen.

WHAT WE OFFER

• The Start Date of employment will be 31st October 2026.
• The starting salary for this role is £27,540.78 per annum, based on competence and experience.
• 39 Hours working 5 days per week including a variety of shifts, covering days, evenings and alternate weekends. Availability required until 9.30pm 2 evening per week.
• We can discuss flexibility to match your life and our business needs during the interview.

WORKING WITH US HAS ITS REWARDS

• 15% IKEA discount on IKEA products, and access to a Discount Portal to help you save hundreds on High Street retailers.
• End of year gift, generous annual leave entitlement for you to enjoy holidays, and family friendly policies.
• Life Assurance of 4 times your pay, enhanced statutory pension contributions and interest free loans.
• Wellbeing Centre – Mental, Physical health and nutrition resources.

...as well as so much more!

WHAT YOU'LL NEED TO HAVE

• Experience in kitchen planning is an advantage, but what matters most is your ability to form connections with customers, drawing on your sales, retail, or customer service experience. You'll bring a keen interest in their home life to provide truly personalised solutions.
• Experience of working in a customer and commercial-oriented business, with an interest in people’s everyday life at home within their kitchen.
• Confidence in taking initiative, adjusting to new circumstances, finding solutions to complex issues, and engaging customers clearly.
• You are open to learning and working with a variety of computer programmes including Microsoft Office suite and Planning Tools.
• Engaging communicator with a friendly, approachable personality and a solid background in customer-facing retail roles.

WHAT YOU’LL BE DOING ON THE DAY TO DAY

• You actively engage with our customers to identify their needs and how to inspire and advise them on the best solutions for their life at home through home furnishings.
• Engage with customers to guide their journey from planning through purchase.
• Support increasing sales by being proud of your areas of responsibility, ensuring the customer meets an area that is clean, well presented and easy to shop.
• Kitchen Planning & Designing for up to 2 hours, to provide accurate plans, worktop and installation quotations for the customer.
• Support the customers needs from planning, selling and aftersales, securing payments both in store and remotely.

WE CARE FOR THE PEOPLE

It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace.