Assistant Café Manager

Hollybank Trustees Ltd; Harrogate; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Support for charitable work

Accreditation recognition

Job summary

A renowned food and beverage establishment in Harrogate is seeking a dedicated individual to lead the front of house team. This role involves delivering exceptional customer service and maintaining high food safety standards. Candidates should be passionate about Yorkshire produce, possess strong people management skills, and thrive in a fast-paced environment. The position offers a permanent, full-time contract with a 40-hour work week, operating days including weekends.

Qualifications

• Passion for great food and Yorkshire produce.
• Strong people management skills.
• Organised and able to work under pressure.
• Knowledge of food safety and hygiene.

Responsibilities

• Lead and coach the front of house team during service.
• Deliver excellent customer service and food standards.
• Support stock control and waste reduction.
• Maintain high standards of health and food hygiene.
• Maintain high standards of health, safety and food hygiene
• Work closely with kitchen and management teams
• Handle customer queries positively to ensure satisfaction

Skills

Customer service skills

People management

Food safety knowledge

Organizational skills

Job description

Overview

Location: On site / Harrogate, UK; Job type: Permanent / Full-time; Sector and subsector: Hospitality | Food and Beverage / Restaurant; Salary: Negotiable Salary. Location: Fodder – Great Yorkshire Foodhall. Department: Fodder – Kitchen (Front of House). Working Pattern: 40 hours per week (5 out of 7 operational days including weekends). Reporting to: Catering Manager. Fodder is an award-winning food hall and café celebrating the very best food and drink from Yorkshire. All profits support the charitable work of the Yorkshire Agricultural Society.

The Role

Working closely with the Catering Manager, you will help deliver outstanding food and exceptional customer service across the Fodder Kitchen (café) and Fodder Takeaway. This is a hands-on role leading the front of house team, motivating staff, and ensuring every customer leaves happy. You will support the smooth day-to-day running of the café, build strong relationships with the kitchen team, and take responsibility for running shifts — sometimes independently. You’ll ensure high standards of service, food safety and hygiene, stock control, and team knowledge, while promoting Fodder’s ethos of showcasing Yorkshire producers.

Responsibilities

• Lead and coach the front of house team during service
• Deliver consistently excellent customer service and food standards
• Ensure strong product, allergen and menu knowledge
• Support stock control, ordering, waste reduction and promotions
• Maintain high standards of health, safety and food hygiene
• Work closely with kitchen and management teams
• Handle customer queries positively to ensure satisfaction

About You

• Passion for great food and Yorkshire produce
• Strong people management and customer service skills
• Organised, commercially aware and able to work under pressure
• Knowledge of food safety and hygiene (personal licence and first aid desirable)

You’ll be an ambassador for Fodder and the Yorkshire Agricultural Society, treating everyone with fairness, dignity and respect.

If you’re passionate about exceptional customer service, and showcasing the very best of Yorkshire produce, this could be the perfect role for you.

Fodder accreditation: Fodder is accredited with Best Companies as a Top 75 Mid sized Employer in the UK, Top 20 UK Best Charitable Employer in the UK, and top 45 Best Regional Employer in Yorkshire & Humber.

Apply for this position

1. First Name
2. Last Name
3. E-mail
4. LinkedIn profile
5. Phone
6. Location
7. CV file
8. Do live within half a commutable distance to Harrogate?
9. Have you worked previously in a food & beverage environment?
10. Do you have experience of leading teams in a front of house (cafe) environment?
11. Have you been referred to this job by a current Fodder employee? Yes/No