Cafe Assistant

Fodder; Harrogate; On-site; GBP 14,000 - 19,000; Part time

Benefits offered by this job

20% discount in onsite Farm shop

50% discount at Harrogate Sports and F

2 x staff social events

Employee Assistance Programme

GP helpline

Life assurance 4x annual salary

Great Yorkshire Show tickets

Free Parking

Work life balance

Closed Easter Sunday, Christmas Day, 2

Job summary

Fodder in Harrogate, UK, is hiring a Cafe Assistant to join our busy kitchen and takeaway. You will deliver first-class Yorkshire service, greet customers, take orders, upsell, and work across cafe and takeaway operations, including weekends.

We value friendly, energetic team players with good written and verbal communication, and a passion for great food. The role is on-site with part-time hours and a focus on customer satisfaction.

Qualifications

• Good level of written and verbal skills.
• Previous front of house experience beneficial.
• Ability to upsell and deliver friendly service.

Responsibilities

• Delight customers with excellent service and upsell where appropriate.
• Assist in daily cafe and takeaway operations.
• Greet customers with a warm, friendly manner.
• Take orders and process payments accurately.
• Follow Food Hygiene and HACCP standards.

Skills

Front of house

Written skills

Verbal communication

Job description

Location: On site / Harrogate, UK
job type: Permanent / Part-time
Sector and subsector: Hospitality | Front of House
Salary: Competitive salary

Job Title: Cafe Assistant

Working Pattern: 6 hour or 12 hours per week, working 1/2 days out of 7 operational days of the week. Including weekends.

Reporting to: Catering Manager

The Role

To delight our customers and deliver exceptional customer service. The ideal candidate will have the passion, energy and desire to develop themselves in this role. Assisting in the daily operations of the Fodder Kitchen (cafe) and Fodder Takeaway. Delivering first class Yorkshire service, whilst being efficient and hitting upselling targets.

What we can offer you

• 20% discount in our onsite award-winning Farm shop Fodder
• 50% discount at Harrogate Sports and Fitness centre
• 2 x staff social events
• Access to an Employee Assistance Programme and a GP helpline
• Non-Contributory life assurance of 4x annual salary
• Complimentary Great Yorkshire Show tickets after qualifying period
• Free Parking
• Work life balance
• Closed Easter Sunday, Christmas Day, Boxing Day and New Years Day

Key Responsibilities

• Greet all customers with a smile and warm manner.
• Be able to take customers orders in a quick and pleasant manner, while upselling the products needed.
• Work in an efficient manner.
• Serve food & drink in a prompt and friendly manner.
• Take bill payments.
• Follow all Food & Health and Safety regulations for Fodder and adhere to all Food safety Hygiene standards.
• Follow the Fodder HACCP plan and play a major part in maintaining 5 stars for food hygiene standards.
• To recognise the importance of fairness and equality in the workplace, to treat everyone with dignity & respect.
• To be an ambassador of the Society values.

Experience & Qualifications

• Good level of written and verbal skills.
• Previous front of house experience beneficial.

If you're passionate about exceptional customer service, and showcasing the very best of Yorkshire produce, this could be the perfect role for you.

Professional - we act with integrity, we are reliable, consistent, and honest. We deliver on our promises; we are accountable.

Respectful - we are kind, courteous and considerate; we are mindful of others. We are happy, friendly and create a productive, fun, working environment.

Open-minded - we are receptive to new ideas and innovative ways of working together. We listen to and respect the opinions and perspectives of others.

United - we work together, as a united team. We communicate, collaborate, and share knowledge in pursuit of our common goals.

Dedicated - we are focused, loyal and ready to help each other. We are committed to going the extra-mile to deliver a first-class service to everyone we work with.

Fodder is accredited with Best Companies as a Top 75 Mid sized Employer in the UK, Top 20 UK Best Charitable Employer in the UK, and top 45 Best Regional Employer in Yorkshire & Humber.