KINTO One Commercial Manager

KINTO UK Limited; Portsmouth; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company in the automotive finance sector is seeking a Manager for the KINTO One product within the Commercial team. This role involves managing dealer and broker relationships, ensuring effective onboarding, and overseeing training within the team. The ideal candidate will demonstrate strong leadership and communication skills while driving operational excellence and customer satisfaction.

Benefits

Bonus earning potential

25 days holiday + 8 bank holidays

Competitive pension scheme

Hybrid working (2 days from home)

Car scheme post-probation

Private medical cover

Onsite facilities and well-being programs

Qualifications

• Experience in managing dealer relationships and onboarding processes.
• Strong communication and leadership skills are essential.
• Proven organizational skills with a focus on customer service.

Responsibilities

• Oversee dealer onboarding and managing finance agreement processing.
• Ensure compliance with FCA and Consumer Duty policies.
• Coordinate campaigns and manage dealer satisfaction.

Skills

Leadership and team development

Decision-making under pressure

Communication and interpersonal skills

Organizational and administrative skills

Proficiency in Microsoft Office

Job description

The role in a nutshell: The role is accountable for driving the success of the KINTO One product within the Commercial team, ensuring that systems, people, and processes are effectively managed and implemented. Additionally, the role involves conducting regular meetings and maintaining strong interactions with both internal and external stakeholders, including suppliers, to ensure alignment and smooth operations.

A bit about the ‘Department’: The KINTO One Commercial Operations team is a dynamic and fast-paced team responsible for driving the success of Kinto's leasing products. We work closely with various stakeholders, including dealers, brokers, and internal departments, to ensure seamless operations and exceptional customer service.

What you’ll be doing:

• Overall responsibility for all Broker & Dealer interactions – overseeing and managing the onboarding process for new Toyota/Lexus dealers and brokers, ensuring they are set up correctly within the system.
• Own the dealer & Broker relationships in conjunction with the Broker Manager and hold regular meetings with the Toyota localisation team.
• Ownership of all Commercial processes and user guides for Miles.
• Overall responsibility for systems training (i.e., Miles, Dynamics) within the Commercial team, including designing and implementing the Commercial Miles Training Plan in conjunction with the Senior Manager – Commercial. Ensuring they are in line with FCA, Consumer Duty, and Vulnerable customer policies.
• Overall responsibility for the Kinto One Support Model within Kinto and regular meetings with internal stakeholders.
• Attend regular meetings with TGB underwriting.
• Manage the team's day-to-day workload, including providing support to dealers and brokers on queries, system-related questions, licensing issues, document signing procedures, activation of finance agreements, final checks, invoice verification, and registration processes.

How you could stretch this role:

• Conduct comprehensive analysis of current commercial operations processes, mapping workflows across departments like sales, procurement, logistics, and customer service to ensure readiness for new system implementation.
• Stay updated on the latest trends and innovations in technologies relevant to Commercial Operations, such as AI, machine learning, RPA, cloud solutions, or custom software.

Experience you’ll gain:

• Gain valuable experience in the automotive finance industry and contribute to the success of a leading brand.
• Develop skills in dealer management, campaign coordination, and finance processing.
• Work in a dynamic environment with opportunities for growth and development.
• Collaborate with an experienced team.

How we’ll support you:

• A full KINTO induction.
• Opportunities to develop core skills for the role.
• Support for being your whole self at work.
• A learning culture with feedback and development.

As a manager:

• Regular 1:1s.
• Personal development plans.
• Ongoing coaching and support.
• Role-specific training and courses.

What you’ll get to own:

• Dealer onboarding and finance agreement processing.
• Management of campaigns and offers.
• Dealer and broker satisfaction.
• Processing of commission payments.
• Operational issue resolution.

Key Experience & Skills:

• Leadership and team development.
• Decision-making under pressure.
• Organizational and administrative skills.
• Communication and interpersonal skills.
• Proficiency in Microsoft Office.
• Ability to work independently and in a team.

Attributes & Behaviours:

• Proactive and solution-oriented.
• Attention to detail.
• Ability to meet deadlines under pressure.
• Commitment to customer service.
• Positive attitude.

• Bonus earning potential.
• 25 days holiday + 8 bank holidays.
• Competitive pension scheme.
• Hybrid working (2 days from home).
• Car scheme post-probation.
• Private medical cover, life assurance, discounts, onsite facilities, well-being programs, and more.

KINTO UK is an equal opportunities employer. We welcome applications from all backgrounds and are committed to accessibility and support during the recruitment process.