KINTO One Commercial Manager

Toyota Financial Services, KINTO and KINTO JOIN; Portsmouth; Hybrid; GBP 35,000 - 60,000; Full time

Job summary

A leading automotive finance company is seeking a dedicated professional to drive the success of its KINTO One product within the Commercial Operations team. This dynamic role requires effective management of systems and processes, including dealer and broker relationships, ensuring exceptional service and operational efficiency.

Benefits

Great pension scheme

Hybrid working policy

Private Medical Cover

Discounts on Toyota & Lexus Cars

Well-being events

Employee assistance programmes

Qualifications

• Can lead and develop a team.
• Strong organisational and administrative skills.
• Excellent communication and interpersonal skills.

Responsibilities

• Oversee onboarding process for new dealers and brokers.
• Conduct regular meetings and manage dealer relationships.
• Manage day-to-day workload and provide query support.

Skills

Communication

Organisational skills

Team leadership

Problem-solving

Tools

Microsoft Office Suite

Job description

The role in a nutshell: The role is accountable for driving the success of the KINTO One product within the Commercial team, ensuring that systems, people, and processes are effectively managed and implemented. Additionally, the role involves conducting regular meetings and maintaining strong interactions with both internal and external stakeholders, including suppliers, to ensure alignment and smooth operations.

A bit about the ‘Department’: The KINTO One Commercial Operations team is a dynamic and fast-paced team responsible for driving the success of Kinto's leasing products. We work closely with various stakeholders, including dealers, brokers, and internal departments, to ensure seamless operations and exceptional customer service.

What you’ll be doing:

• Overall responsibility for all Broker & Dealer interactions – overseeing and managing the onboarding process for new Toyota/Lexus dealers and brokers, ensuring they are set up correctly within the system.
• Own the dealer & Broker relationships in conjunction with the Broker Manager and hold regular meetings with the Toyota localisation team.
• Ownership of all Commercial processes and user guides for Miles.
• Overall responsibility for systems training (i.e., Miles, Dynamics) within the Commercial team, including designing and implementing the Commercial Miles Training Plan in conjunction with the Senior Manager – Commercial. Ensuring they are in line with FCA, Consumer Duty, and Vulnerable customer policies.
• Overall responsibility for the Kinto One Support Model within Kinto and regular meetings with internal stakeholders.
• Attend regular meetings with TGB underwriting.
• Manage the team's day-to-day workload, including providing support to dealers and brokers on a range of queries, system-related questions, licensing issues, document signing procedures, activation of finance agreements, including final checks, invoice verification, and registration processes.

How you could stretch this role:

• Conduct comprehensive analysis of current commercial operations processes, including mapping workflows across departments like sales, procurement, logistics, and customer service to ensure readiness for new system implementation.
• Stay updated on the latest trends and innovations in technologies relevant to Commercial Operations, such as AI, machine learning, robotic process automation (RPA), cloud-based solutions, or custom software.

Experience you’ll gain:

• Gain valuable experience in the automotive finance industry and contribute to the success of a leading brand.
• Develop a broad range of skills in commercial operations, including dealer management, campaign coordination, and finance processing.
• Work in a dynamic and fast-paced environment with opportunities for growth and development.
• Collaborate with a supportive and experienced team.

How we’ll support you:

• A full KINTO induction.
• Provide a great learning opportunity to develop the core skills required to excel in the role.
• Give you the space and opportunity to be your whole self at work.
• Foster a learning culture, providing you with clear and constructive feedback, and encouraging you to do the same.

As a manager:

• Regular 1:1s.
• Personal development plans established and assessed through our performance management tool.
• Ongoing coaching as required.
• Always available for support as needed.
• In-role training and courses where required.

What you’ll get to own:

• Efficient and accurate processing of dealer onboarding and finance agreements.
• Effective management of campaigns and offers, resulting in increased customer engagement.
• High levels of dealer and broker satisfaction with support and service provided.
• Accurate and timely processing of commission payments.
• Proactive identification and resolution of operational issues.

Key Experience & Skills:

• Can lead and develop a team.
• Make commercial decisions under pressure.
• Strong organisational and administrative skills.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Ability to work independently and as part of a team.

Attributes & Behaviours:

• A proactive and solution-oriented approach to problem-solving.
• Strong attention to detail and accuracy.
• Ability to work under pressure and meet deadlines.
• A commitment to providing excellent customer service.
• A positive and enthusiastic attitude.

• Bonus earning potential.
• 25 days holiday + 8 days bank holiday.
• Great pension scheme starting at employee (EE) contribution of 4% with an employer (ER) contribution of 11%. This can flex up to 6% EE contribution and 15% ER contribution.
• Hybrid working policy 2 days from home each week should you want to.
• Car Scheme following passing of probation.
• Private Medical Cover.
• Life assurance scheme.
• Discounts on different retailers.
• Free onsite car parking.
• Onsite nursery with discounted prices.
• Well-being hour each month.
• Discounts on Toyota & Lexus Cars.
• Well-being events.
• Volunteer Days.
• Employee assistance programmes.
• Free fruit in the office.

KINTO UK is an equal opportunities employer. We welcome applications from anyone who is excited by the opportunity of joining us and will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran, neurodiversity status or disability status.

Our Recruitment Process:

At KINTO we value everyone and are pleased to be recognized as a Disability Confident Employer, which is a national standard that ensures our processes are accessible to all.

Everyone is unique, and that means what works for some may not work for everyone. When it comes to recruitment, please do let us know if we can adjust our process to meet your accessibility needs.

Some examples of how we might be able to help are listed below:

• Providing a copy of interview questions before the interview.
• Organizing a time and location that best suits you.
• Allowing additional time for the assessment and interview.

We are happy to review any adjustment on a case-by-case basis, so please let us know how we can support you to be your best self. On-the-job training will be provided, and we recognize we all learn differently, aiming to make your onboarding experience positive and effective.