Kidswear & Toys Dept Lead – Sales Growth

Selfridges; Birmingham; On-site; GBP 36,000 - 48,000; Full time

Job summary

Selfridges currently seeks a Department Manager for Childrenswear and Toys on a 6-month FTC. You will lead the own bought and concession department, drive sales, manage payroll, and collaborate with concession partners to set targets.

You will motivate and coach your team, ensuring compliance with trading standards and health & safety while focusing on stock control and visual presentation.

Qualifications

• Commercially minded with a plan to hit sales targets and manage stock levels.
• Collaborative; builds relationships with team, concession partners and wider Selfridges.
• Retail expert in fast paced, high-volume environments with passion and knowledge.
• Strong communication; friendly and confident with customers and colleagues.
• Leader; motivates, coaches and drives performance.
• Adaptable; prioritises and keeps the team focused during change.
• Proactive; plans weeks, months and seasons, owns the business area.
• Aligned with company values as a trusted and respected colleague.

Responsibilities

• Manage the own bought and concession department and strategy (including payroll).
• Support concession businesses by working with the Concession Manager to set targets and resolve issues.
• Motivate the team to exceed sales targets through product knowledge, cross selling and service.
• Lead and coach the team with regular feedback, creating development plans.
• Act on information and feedback from the business (spotlight, surveys, team input).
• Ensure department compliance with trading standards, health and safety and store SOPs.
• Achieve stock loss KPI through procedures, stock loss action plans and training.
• Collaborate with VM and B&M to improve visual presentation and stock holding.
• Maintain high standards through daily floor walks and follow-up on improvements.

Skills

Commercial mindset

Collaborative

Retail expertise

Good communication

Leadership

Adaptable

Proactive

Job description

Selfridges currently seeks a Department Manager for Childrenswear and Toys on a 6-month FTC. You will lead the own bought and concession department, drive sales, manage payroll, and collaborate with concession partners to set targets.

You will motivate and coach your team, ensuring compliance with trading standards and health & safety while focusing on stock control and visual presentation.