Key Holder & Sales Advisor — Customer Champion

Samsonite International S.A.; Ashford; On-site; GBP 18,000 - 24,000; Full time

Job summary

Samsonite Store in Ashford is seeking a Sales Advisor / Key Holder for a 40-hour week to deliver outstanding customer experiences and lead by example at the Store Manager’s direction. Availability is as soon as possible, with responsibilities spanning service, stock control, merchandising, and team development.

The role focuses on achieving store targets, maintaining product standards, and ensuring a welcoming store environment.

Responsibilities

• Customer service: Identify customer travel needs and recommend Samsonite products; provide information on features, warranties and after-sales services; apply Smiles Selling Standards and customer engagement process; build customer loyalty and encourage repeat purchases; deliver inspiring service reflecting Samsonite’s commitment to excellence.

Job description

Samsonite Store in Ashford is seeking a Sales Advisor / Key Holder for a 40-hour week to deliver outstanding customer experiences and lead by example at the Store Manager’s direction. Availability is as soon as possible, with responsibilities spanning service, stock control, merchandising, and team development.

The role focuses on achieving store targets, maintaining product standards, and ensuring a welcoming store environment.