Key Holder

Guess Europe Sagl; York and North Yorkshire; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Staff Uniform

Store Discount

Monthly Target Bonus

Job summary

Guess Europe Sagl in the United Kingdom is seeking a confident Key Holder to lead the team on the shop floor, drive profitability, and uphold store standards. You will train staff, manage customer experience, and assist management in achieving KPI targets.

The role requires flexible hours, with travel to different store locations as needed, and a proactive approach to merchandising, stockroom organisation, and opening/closing duties.

Qualifications

• Excellent customer service and communication skills.
• Ability to coach and develop staff to meet KPI targets.
• Strong product knowledge and selling techniques.
• Experience in achieving sales and profitability goals.
• Flexibility to work across shifts and locations.

Responsibilities

• Lead the team on the selling floor and in the stockroom.
• Drive profitability and exceed KPI targets.
• Ensure exceptional customer service and greet customers on entrance.
• Maintain visual merchandising standards and store cleanliness.
• Coach team members and develop product knowledge.
• Achieve individual sales targets and open/close the store.
• Represent a positive attitude and adhere to company policies.

Skills

Customer service

Team leadership

Sales targets

Visual merchandising

Communication

Coaching

Product knowledge

Tools

Store systems

Job description

Position Overview

The Key Holder is responsible for, driving the team to meet or exceed profitability expectations, training and development of the store staff, leading by example on the selling floor and maintaining the store standards on the selling floor and stockroom.

Job Description

• Assisting the management team in exceeding the profitability expectations for the store in sales
• Assisting the management team in exceeding all KPI targets.
• Ensuring that an excellent level of customer service is a priority at all times by executing and achieving the Customer Experience consistently by providing a friendly environment including greeting and acknowledgement on entrance into the store
• Maintain all visual merchandising standards, directives, promotions, and overall cleanliness and organisation of the sales floor and stockroom
• Maintain high communication levels with every team member including coaching on a regular basis
• Maintaining solid product knowledge
• Achieving individual sales targets
• Demonstrating ability to work successfully in a team with all company employees
• Opening and closing store when required

Additional Duties And Responsibilities

• Participating in and attending all store meetings and other related functions
• Performing housekeeping and maintenance duties as required
• Willing and being available to travel and work from different locations when necessary
• Maintaining standards in line with the requirements of the job and any policies currently in place
• Assuming and completing other duties as assigned by management from time to time
• Working any additional hours as to the requirements of the job
• Adhering to procedures relating to the proper use and care of equipment and materials for which the role has responsibility

General Requirements

• Completing all duties on time and in a satisfactory manner as assigned by management
• Punctuality and adhering to designated work schedule
• Flexibility and working effectively with colleagues and management to accomplish duties and goals
• Maintaining a clean, neat and presentable appearance at all times and adhering to the Guess dress code
• Representing a positive attitude toward the merchandise and the company
• Abide by the 6 Guess Rules
• Adhere to the rules and guidelines as expressed in the company hand book

Benefits

• Staff Uniform
• Store Discount
• Monthly Target Bonus