Key Accounts Order Fulfillment Specialist

Impact Evolve Ltd; Bourton-on-the-Water; On-site; GBP 28,000 - 34,000; Full time

Job summary

Hawkstone, a premium beer and cider brand in the UK, seeks a Customer Order Co-ordinator to own daily grocery and key account orders, ensuring accuracy and on-time release with clear communication across teams.

This role manages multiple accounts and portals, resolves discrepancies, coordinates with Logistics and third-party partners, and maintains detailed order records for growing volumes.

Qualifications

• Experience in customer order processing, sales administration, customer service, fulfilment or supply chain within a fast-moving environment.
• Experience managing orders for grocery, retail, wholesale or other key customer accounts.
• Strong understanding of order entry, order checking, stock availability, delivery coordination, credits and customer query resolution.
• Confident using ERP or order management systems, customer portals and Microsoft Excel.
• High attention to detail and accuracy when working with product codes, quantities, pricing and delivery dates.
• Strong organisational skills with the ability to manage multiple accounts, orders, deadlines and outstanding actions.
• Clear written and verbal communication skills, with confidence liaising with customers and internal teams.
• Experience within FMCG, alcoholic beverages, brewing, food manufacturing or another high-volume consumer goods environment.
• Experience managing customer portals, returns and credits.

Responsibilities

• Act as the day-to-day order contact for assigned grocery, off trade and key accounts, ensuring orders are received, checked, entered and released within agreed lead times, and coordinating orders fulfilled from Hawkstone and partner locations.
• Check customer orders for product, quantity, pricing, delivery date and account requirements before release, maintaining clear and timely communication with customers and internal teams.
• Investigate and resolve order discrepancies, delivery queries, returns and customer claims promptly, raising approved credits and internal orders accurately until each issue is closed.
• Monitor stock availability against open orders, highlight potential shortages early and support agreed allocation decisions.
• Arrange approved customer and site collections, and work with Logistics and warehouse partners to resolve booking, delivery and proof of delivery queries.
• Maintain accurate order records with visibility of open orders, exceptions, credits, disputes and unresolved queries, supporting improvements to order processing as volumes and complexity grow.

Skills

Order processing

Key accounts

Delivery coordination

ERP systems

Excel

Attention to detail

Organization

Communication

FMCG experience

Portals & credits

Tools

ERP systems

Customer portals

Microsoft Excel

Job description

Hawkstone, a premium beer and cider brand in the UK, seeks a Customer Order Co-ordinator to own daily grocery and key account orders, ensuring accuracy and on-time release with clear communication across teams.

This role manages multiple accounts and portals, resolves discrepancies, coordinates with Logistics and third-party partners, and maintains detailed order records for growing volumes.