Key Accounts Manager

Henry Schein, Inc.; Ditton; Híbrido; GBP 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

25 days holiday a year, with ability 2

Life Insurance

Cycle to Work scheme

Subsidised gym membership

Health & Wellbeing Apps

Employee discounts

Hybrid, flexible working culture

Descripción de la vacante

Henry Schein, Inc. seeks a Key Account Manager to grow and nurture major NHS accounts across Trusts and ICBs. You will align needs with solutions, manage joint plans, and deliver value-driven outcomes while maintaining accurate CRM records and providing regular performance updates.

You will collaborate with internal teams to drive growth, monitor risks, and represent the company at industry events, ensuring compliant, commercially attractive offerings.

Formación

• Proven track record in strategic/key account management within healthcare.
• Strong knowledge of NHS structure, procurement and stakeholder engagement.
• Ability to uncover opportunities, build long-term relationships, and drive value-based selling.
• Excellent planning, reporting, and numerical analysis skills.
• Commercial acumen with experience managing budgets and delivering against targets.
• Project management, problem-solving, and risk mitigation.
• Confident communicator and collaborator across internal and external teams.

Responsabilidades

• Build in-depth knowledge of key NHS customers and identify commercial opportunities.
• Develop and manage long-term relationships across Trusts, ICBs and frameworks.
• Understand NHS market trends, drivers and needs.
• Create and execute joint plans with Henry Schein teams to maximise account potential.
• Deliver regular reporting, performance reviews and updates.
• Monitor contractual obligations and mitigate risks while unlocking value.
• Engage decision-makers to strengthen multi-level relationships.
• Contribute to strategic account planning and business objectives.
• Maintain CRM records and deliver monthly activity summaries and pipeline forecasts.
• Represent Henry Schein at industry events and networking opportunities.

Conocimientos

Strategic account management

NHS knowledge

Stakeholder engagement

Forecasting

Negotiation

Project management

Data analysis

Communication

Team collaboration

Educación

Degree in Business, Healthcare or related discipline

Herramientas

CRM software

Descripción del empleo

The Key Account Manager (KAM) is responsible for developing and maintaining strong, trusted relationships across a portfolio of major NHS and healthcare accounts, ensuring growth and long‑term retention. Acting as an ambassador for the wider Henry Schein Healthcare group, the KAM will identify and convert value‑based opportunities by aligning customer needs with compliant, commercially attractive solutions. This role requires a deep understanding of NHS structures, challenges, and procurement processes, and strong collaboration with internal stakeholders to deliver account plans and drive sustainable business growth.

Job Responsibilities:

• Build in‑depth knowledge of key NHS customers, identifying commercial opportunities through data and insight.
• Develop and manage long‑term relationships across Trusts, ICBs, and healthcare frameworks.
• Understand NHS/private healthcare market trends, drivers, and emerging needs.
• Create and execute joint plans with wider Henry Schein business teams to maximise account potential.
• Deliver regular reporting, performance reviews, and customer‑facing updates.
• Monitor contractual obligations, identifying and mitigating risks and unlocking new value.
• Engage key decision‑makers and influencers across accounts to strengthen multi‑level relationships.
• Contribute to strategic account planning and delivery of business objectives.
• Maintain accurate CRM records and deliver monthly activity summaries and pipeline forecasts.
• Represent Henry Schein at relevant industry events, exhibitions, and networking opportunities.

Job Skills & Experience Required:

• Proven track record in strategic/key account management within healthcare
• Strong knowledge of NHS structure, procurement and stakeholder engagement
• Ability to uncover opportunities, build long‑term relationships, and drive value‑based selling
• Excellent planning, reporting, and numerical analysis skills
• Commercial acumen with experience managing budgets and delivering against targets
• Skilled in project management, problem‑solving, and risk mitigation
• Confident communicator and collaborator across internal and external teams
• Highly motivated, results‑driven, and able to work independently or as part of a team
• Strong negotiation skills, with ability to follow‑through on customer contracts
• Ability to multitask and manage more than one customer account
• Proven results of delivering customer solutions and meeting sales goals

Qualifications:

• Degree in Business, Healthcare or related discipline (or equivalent experience)
• Strategic or key account management experience in healthcare sector
• Experience working with NHS and/or private healthcare providers
• Background in sales, operational delivery, or clinical roles within healthcare
• Demonstrated ability to manage stakeholders and complex projects

Additional Requirements

• Travel across UK as required
• Regular visits to Henry Schein business offices (Gillingham or others as required)
• Adherence to company policies, quality standards, and codes of conduct

Person Specification:

• Ability to prioritise and work independently
• Being a team player

About Henry Schein:

At Henry Schein, our mission is to provide innovative, integrated health care products and services; and to be trusted advisors and consultants to our customers - enabling them to deliver the best quality patient care and enhance their practice management efficiency and profitability.

We know that our Team Schein Members (TSMs) are integral to bringing our mission to life and our success has been built on the commitment of Team Schein, a highly motivated and diverse group of professionals who are dedicated to meeting the needs of our customers. Every TSM shares a singular focus, fostering an environment that allows each of us to achieve our goals.

Henry Schein offers a diverse range of career opportunities, and we firmly believe that by fostering an environment built on ethics, open communications, mutual benefits, creativity, and recognition of the contributions of all TSMs-at all levels-we can help ensure that our best years are yet to come. As such, we are proud to be an equal opportunities employer and our integrated approach to diversity and inclusion ensures success by cultivating our Culture, recruiting, and retaining diverse Talent, supporting our Marketplace, and continuing our commitment to Society.

As a business we are committed to fulfilling our responsibilities as a Corporate Citizen, and we've been recognised for nine consecutive years by Ethisphere as one of the Worlds Most Ethical Companies.

Our benefits include:

• A competitive salary
• 25 days holiday a year, with ability to buy up to 5 days holiday each year
• Life Insurance
• Cycle to Work scheme
• Subsidised gym membership
• Access to Health & Wellbeing Apps
• Employee discounts
• A hybrid, flexible working culture