Key Accounts Manager

LBS Builders Merchants; Ammanford; On-site; GBP 40,000 - 65,000; Full time

Benefits offered by this job

Company car

Profit share

Discount portal

Care helpline

Staff discounts

Death in service

Training & progression

Job summary

LBS Builders Merchants is seeking a Key Accounts Manager to own a portfolio of key accounts, drive growth, and build long-lasting partnerships. The role covers East Wales from Head Office, Ammanford, with a remote work element and strong collaboration with branches and internal teams.

You will manage high-value accounts, negotiate terms, prepare presentations, and monitor market trends to identify opportunities while maintaining excellent customer service and achieving sales targets.

Qualifications

• Experience in account management, sales, or business development.
• Strong commercial awareness to identify opportunities.
• Knowledge of contracting and construction markets is desirable.

Responsibilities

• Develop and maintain strong relationships with key account customers across the region.
• Manage a portfolio of existing high-value accounts while identifying and securing new business opportunities.
• Deliver sales growth in line with company targets and objectives.
• Negotiate pricing, supply agreements, and contract terms within company guidelines.
• Work closely with branch teams and internal departments to ensure excellent customer service and fulfilment.
• Prepare and deliver customer presentations, proposals, and business reviews.
• Monitor market trends, competitor activity, and customer requirements within the construction and merchant sector.
• Resolve customer issues promptly and professionally to maintain long-term relationships.
• Maintain accurate account records, sales forecasts, and pipeline reporting using CRM systems.
• Collaborate with suppliers and product specialists to maximise opportunities across all product categories.
• Ensure compliance with company policies, credit control procedures, and health & safety standards.
• Experience of dealing with regional and national contractors at a senior level, including negotiation of framework / supply chain agreements.

Skills

Account management

Sales

Business development

Negotiation

Relationship-building

Strategic thinking

Communication

Customer service

Job description

Location: Head Office, Ammanford (Remote role covering East Wales)

We’re looking for an ambitious and customer-focused

Location: Head Office, Ammanford (Remote role covering East Wales)

We’re looking for an ambitious and customer-focused Key Accounts Manager to take ownership of a portfolio of key accounts, drive growth, and build long-lasting partnerships. This is an exciting opportunity to play a central role in strengthening our relationships with regional and national contractors, delivering best-in-class service while meeting sales and margin targets.

What You’ll Do:

• Develop and maintain strong relationships with key account customers across the region.
• Manage a portfolio of existing high-value accounts while identifying and securing new business opportunities.
• Deliver sales growth in line with company targets and objectives.
• Negotiate pricing, supply agreements, and contract terms within company guidelines.
• Work closely with branch teams and internal departments to ensure excellent customer service and fulfilment.
• Prepare and deliver customer presentations, proposals, and business reviews.
• Monitor market trends, competitor activity, and customer requirements within the construction and merchant sector.
• Resolve customer issues promptly and professionally to maintain long-term relationships.
• Maintain accurate account records, sales forecasts, and pipeline reporting using CRM systems.
• Collaborate with suppliers and product specialists to maximise opportunities across all product categories.
• Ensure compliance with company policies, credit control procedures, and health & safety standards.
• Experience of dealing with regional and national contractors at a senior level, including negotiation of framework / supply chain agreements.

What We’re Looking For:

• Proven experience in account management, sales, or business development.
• Strong commercial awareness with the ability to identify opportunities.
• Excellent communication, negotiation, and relationship-building skills.
• Customer-first mindset with a passion for delivering outstanding service.
• Ability to work independently and strategically, while also being a strong team player.
• Knowledge of contracting and construction markets is desirable.

What we offer:

• Company Car/Car Allowance
• Profit Share Bonus Scheme
• Online discount portal including money off retail brands and holidays
• Employee Care Helpline and access to a digital GP
• staff discount scheme
• Death in Service benefit
• formal training and career progression opportunities.

Hours of work: An average of 38.75 hours per week, Monday to Friday between 7.30am - 4.30pm.

Salary: Depending on Experience

Interested?

Join us and be part of a forward-thinking team where your skills, drive, and ideas will make a real impact. If you’re ready to take ownership of key accounts and grow with us, we’d love to hear from you apply today.