Key Accounts Customer Success Specialist

Auctoro Recruitment LTD; Warwick; On-site; GBP 25,000 - 38,000; Full time

Job summary

Auctoro Recruitment LTD is helping a well-known European leader recruit a Customer Service Advisor to join their Key Accounts team in Warwick on an 8 month FTC. You will manage day-to-day key customer accounts, ensure orders are processed accurately and on time, and maintain strong relationships to deliver exceptional service.

You will own queries on orders, deliveries, product availability, and general inquiries, coordinate meetings, present information, and drive continuous improvement.

Qualifications

• GCSEs min five at grade C or above.
• Solid, demonstrable customer-facing experience.
• Experience with problem-solving methodologies.
• SAP experience required.
• Excellent IT knowledge: Excel, Word, Outlook, databases, CRM.
• Passion for delivering customer service and brand image.
• Energetic and enthusiastic attitude.

Responsibilities

• Manage day-to-day of key customer accounts and process orders.
• Coordinate customer meetings and prepare information.
• Identify issues or delays and communicate proactively.
• Collaborate with Sales, Service and Group functions.
• Drive continuous improvement and track actions.
• Ensure end-to-end customer experience and first-class service delivery.

Skills

Customer facing

Problem solving

SAP experience

Excel

CRM systems

Brand focus

Energetic

Education

GCSEs at grade C or above

Tools

SAP

Excel

CRM systems

Outlook

Job description

Auctoro Recruitment LTD is helping a well-known European leader recruit a Customer Service Advisor to join their Key Accounts team in Warwick on an 8 month FTC. You will manage day-to-day key customer accounts, ensure orders are processed accurately and on time, and maintain strong relationships to deliver exceptional service.

You will own queries on orders, deliveries, product availability, and general inquiries, coordinate meetings, present information, and drive continuous improvement.