Key Accounts Administrator

South West Metal Finishing Ltd; Exeter; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Company pension

Training and development

Employee assistance programme

Friendly working environment

Growth opportunities

Job summary

South West Metal Finishing Exeter is seeking a Customer Services professional to manage the order book, communicate updates, and coordinate with production, planning, quality and logistics teams. You will build strong relationships with customer stakeholders, provide written and verbal updates, and support urgent requests while maintaining a proactive and calm approach under pressure.

Ideal candidates will have strong English communication skills, experience in customer-facing roles, and solid

Qualifications

• Has previous customer service or customer-facing experience.
• Is highly organised and able to manage multiple priorities.
• Communicates confidently with people at all levels, from shop floor employees to senior stakeholders.
• Has strong Microsoft Office skills, particularly Excel.
• Can produce clear and professional written communications.
• Remains calm and professional when working under pressure.
• Has excellent time management and problem-solving skills.
• Has a positive, helpful and proactive approach to work.

Responsibilities

• Manage and coordinate a dynamic customer order book.
• Provide daily communication and updates to the customer.
• Monitor priorities and support urgent customer requests.
• Liaise with production, planning, quality and logistics teams.
• Prepare accurate customer reports and written updates.
• Build strong working relationships with customer stakeholders at all levels.
• Provide professional support via telephone, email, Microsoft Teams and face-to-face meetings when required.
• Ensure customer expectations are managed effectively and exceeded wherever possible.

Skills

Customer service

Organised

Stakeholder comms

Excel

Written communication

Time management

Problem solving

Calm under pressure

Tools

Microsoft Office

Job description

Based at South West Metal Finishing Exeter

Reporting Relationships

Customer Services team

Main Responsibilities

• Key responsibilities include:
  • Managing and coordinating a dynamic customer order book.
  • Providing daily communication and updates to the customer.
  • Monitoring priorities and supporting urgent customer requests.
  • Liaising with production, planning, quality and logistics teams.
  • Preparing accurate customer reports and written updates.
  • Building strong working relationships with customer stakeholders at all levels.
  • Providing professional support via telephone, email, Microsoft Teams and face-to-face meetings when required.
  • Ensuring customer expectations are managed effectively and exceeded wherever possible.

Specific Job Skills / Qualifications

We are looking for someone who:

• Has previous customer service or customer-facing experience.
• Is highly organised and able to manage multiple priorities.
• Communicates confidently with people at all levels, from shop floor employees to senior stakeholders.
• Has strong Microsoft Office skills, particularly Excel.
• Can produce clear and professional written communications.
• Remains calm and professional when working under pressure.
• Has excellent time management and problem-solving skills.
• Has a positive, helpful and proactive approach to work.What We Offer
• Company pension scheme.
• Training and development opportunities.
• Employee Assistance Programme.
• Friendly and supportive working environment.
• Opportunity to play a key role within a growing manufacturing business.

Skills/ Education / Hours of Work

• Excellent verbal and written English language skills
• Computer Skills
• Must have basic pc operating ability

Core Hours of Work

08:00 – 16:30 Monday – Thursday.
08:00 – 14:00 Friday

NB: These hours/shift Patterns may change depending on operational requirements and are covered by contractual arrangements