Key Account Manager - UK

EcoFlow; Birmingham; On-site; GBP 42,000 - 56,000; Full time

Job summary

EcoFlow is seeking a proactive Key Account Manager to oversee relationships with key clients, distributors, and channel partners in the UK. You will develop long-term partnerships, understand client needs, and manage full-cycle follow-up to enhance satisfaction and loyalty.

You will coordinate with internal teams to resolve orders and contracts, gather feedback, and drive service improvements. The role emphasizes growth across the UK market and strengthening existing accounts.

Qualifications

• Bachelor's degree or equivalent relevant professional experience with a proven track record in key account management or customer success.
• Proficient in English for business purposes; Mandarin is a plus.
• Demonstrated capability in nurturing and growing long-term existing accounts.
• Strong execution and responsiveness; able to drive client requirements and project progress forward.
• Experience in residential energy storage, new energy, solar, battery or EV industries is highly preferred.

Responsibilities

• Manage relationships with key clients, distributors and channel partners in the UK. Develop long-term strategic partnerships and improve customer loyalty and satisfaction.
• Understand client requirements, conduct regular business communications and client meetings, and ensure full-cycle follow-up and resolution of client needs and issues.
• Oversee order and contract execution for key accounts. Collaborate with cross-functional teams to resolve operational issues and ensure smooth delivery of projects and orders.
• Gather customer feedback, optimise account management and service processes, and elevate overall service standards.
• Maximize business value from existing accounts. Identify incremental opportunities and collaborate with sales teams to drive business growth across the UK market.

Skills

Key account management

Client relationship management

English proficiency

Mandarin (optional)

Education

Bachelor's degree or equivalent in relevant field

Job description

• Manage relationships with key clients, distributors and channel partners in the UK. Develop long-term strategic partnerships and improve customer loyalty and satisfaction.
• Understand client requirements, conduct regular business communications and client meetings, and ensure full-cycle follow-up and resolution of client needs and issues.
• Oversee order and contract execution for key accounts. Collaborate with cross-functional teams to resolve operational issues and ensure smooth delivery of projects and orders.
• Gather customer feedback, optimise account management and service processes, and elevate overall service standards.
• Maximize business value from existing accounts. Identify incremental opportunities and collaborate with sales teams to drive business growth across the UK market.

Responsibilities

• Manage relationships with key clients, distributors and channel partners in the UK. Develop long-term strategic partnerships and improve customer loyalty and satisfaction.
• Understand client requirements, conduct regular business communications and client meetings, and ensure full-cycle follow-up and resolution of client needs and issues.
• Oversee order and contract execution for key accounts. Collaborate with cross-functional teams to resolve operational issues and ensure smooth delivery of projects and orders.
• Gather customer feedback, optimise account management and service processes, and elevate overall service standards.
• Maximize business value from existing accounts. Identify incremental opportunities and collaborate with sales teams to drive business growth across the UK market.

Qualifications

• Bachelor's degree or equivalent relevant professional experience, with a proven track-record in key account management, channel partner management or customer success.
• Proficient in English for business purposes; Mandarin is a plus.
• Demonstrated capability in client relationship management, with proven experience in nurturing and growing long-term existing accounts.
• Strong execution and responsiveness; able to proactively drive client requirements and project progress forward.
• Prior experience in residential energy storage, new energy, solar, battery or EV industries is highly preferred.