Key Account Manager - Heathrow

Mercury Hampton Ltd; Greater London; On-site; GBP 50,000 - 60,000; Full time

Benefits offered by this job

Company car

Bonus

Job summary

Mercury Hampton Ltd is seeking a commercially focused Key Account Manager to support a major infrastructure account in West London, operating in a safety-critical environment with Heathrow airside access. You will manage a strategically important customer account, coordinate equipment and services across multiple workstreams, and drive service excellence and account growth.

This role offers exposure to a high-profile client, broad procurement and operational services, and real scope for career

Qualifications

• Experience within construction, plant hire, infrastructure, logistics, facilities management or industrial services.
• Strong account management and stakeholder engagement skills.
• Commercially astute with a proactive, solutions-led approach.
• Ability to work effectively across multiple projects and operational teams.
• Experience managing complex or high-profile customer accounts.

Responsibilities

• Manage and develop a strategically important customer account operating in a safety-critical environment.
• Act as the key interface between operational teams, suppliers and customer stakeholders.
• Coordinate equipment, materials and service requirements across multiple workstreams.
• Support project mobilisation, forecasting and ongoing account development.
• Drive service excellence, operational performance and continuous improvement initiatives.
• Identify opportunities for account growth and increased customer value.

Skills

Account management

Stakeholder engagement

Commercial awareness

Multi-project coordination

Account growth

Job description

Key Account Manager - Major Infrastructure Account

Airside Operations Environment

£50,000 - £60,000 + Car + Bonus

Heathrow Airport/Slough/Hounslow/Hayes/Harlington/Longford/Staines-upon-Thames/London Borough of Hillingdon

Airside Operations Environment

A leading provider of equipment, site services and procurement solutions is looking to appoint a commercially focused Key Account Manager to support a high-profile infrastructure and operational environment in West London.

This is a unique opportunity for someone who understands the demands of working within complex operational sites and can build trusted relationships with stakeholders across project delivery, operations and procurement functions.

The Role

• Manage and develop a strategically important customer account operating in a safety-critical environment.
• Act as the key interface between operational teams, suppliers and customer stakeholders.
• Coordinate equipment, materials and service requirements across multiple workstreams.
• Support project mobilisation, forecasting and ongoing account development.
• Drive service excellence, operational performance and continuous improvement initiatives.
• Identify opportunities for account growth and increased customer value.

What We're Looking For

• Experience within construction, plant hire, infrastructure, logistics, facilities management or industrial services.
• Strong account management and stakeholder engagement skills.
• Commercially astute with a proactive, solutions-led approach.
• Ability to work effectively across multiple projects and operational teams.
• Experience managing complex or high-profile customer accounts.

Essential Requirement

• Must hold a current Heathrow Airside Pass or have very recent Heathrow Airside experience and be eligible for immediate airside clearance.
• Knowledge of Heathrow operations and working within a secure airport environment is highly desirable.

Why Consider This Opportunity?

• Opportunity to work on one of the UK's most significant operational environments.
• High-profile customer exposure with genuine strategic account responsibility.
• Broad solution offering covering equipment, procurement and operational services.
• Joining a growing business that is investing heavily in customer experience and operational excellence.
• Significant scope for career progression and personal impact