Key Account Manager

Arden Personnel; West Midlands; On-site; GBP 28,000 - 33,000; Full time

Job summary

A leading company in the manufacturing sector is seeking a calm and capable Account Manager to join their team. The role involves managing key customer accounts, processing orders, and ensuring excellent service delivery. With a competitive salary of GBP28-33k and a supportive work environment, this position offers a great opportunity for those who thrive on efficiency and customer satisfaction.

Benefits

28 days holiday including bank holidays

Pension contributions

Work-life balance with early finishes on Fridays

Qualifications

• Previous experience in account management or customer-facing roles.
• Professional, dependable, and easy to work with.
• Comfortable with spreadsheets and pricing tables.

Responsibilities

• First point of contact for key repeat clients.
• Handle customer emails swiftly, 80% of the role is email-based.
• Prepare quotes and process customer orders with high attention to detail.

Skills

Customer Service

Attention to Detail

Communication

Team Player

Excel

Tools

ERP Systems

Job description

Account Manager Redditch - GBP28-33k pa - M-T 08.00-16.30 F 08.00-14.30 - Full time, permanent

We re on the lookout for a calm, capable, and customer-obsessed Account Manager to step into a vital role within a fast-paced manufacturing company. You ll be the trusted go-to for key repeat customers managing orders, answering emails, and being that reliable presence who always follows through. This is a hands-on, sleeves-rolled-up kind of role that requires maturity, speed, and exceptional attention to detail.

This isn't about razzle-dazzle it s about being efficient, personable, and brilliant at follow-through. The kind of person who checks their inbox before their coffee.

What will my day-to-day responsibilities be in this role?

• Be the first point of contact for key repeat clients respond quickly, professionally, and warmly.
• Handle and acknowledge customer emails swiftly 80% of the role is email-based.
• Prepare quotes accurately and send them promptly.
• Process customer orders with high attention to detail.
• Liaise with internal teams/production to ensure on-time deliveries and clear communications.
• Manage pricing, costings, and basic product details using Excel.
• Support customers with updates, queries, and proactive service.

What Skills and Experience do I require for this Account Manager role?

• Previous experience in an account management or customer-facing office role.
• Able to respond to customer emails and process orders quickly think Inbox Zero energy.
• Someone professional, dependable, and easy to work with no drama, just solid service.
• Comfortable with spreadsheets, pricing tables, and product info no need to be a wizard, but excel shouldn t frighten you.
• Experience with ERP systems is a bonus (but not a deal-breaker).
• Clear, professional, and friendly in both written and spoken interactions.
• A team player with a strong work ethic and a bit of sparkle someone the client can trust with their bread and butter customers.

What s on offer for this Key Account Manager role?

• A secure and stable role in a friendly, busy team.
• A business that appreciates reliability and rewards initiative.
• Competitive salary (GBP28k GBP33k depending on experience).
• 28 days holiday (including bank holidays).
• Pension contributions.
• Real work-life balance: early finish on Fridays and flexibility for family commitments.

Interested?

If you're the kind of person who thrives on being the safe pair of hands, gets a buzz from clearing your inbox, and genuinely enjoys helping customers this one s for you.

We re reviewing CVs now! Apply today, or contact Arden Personnel for more information.
Email: (url removed)
Call: (phone number removed) (Alcester) or (phone number removed) (Redditch)
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