Key Account Manager

Rise Search Limited; Dudley; On-site; GBP 40,500 - 49,500; Full time

Benefits offered by this job

Annual bonus

Company pension

Life insurance

Holiday allowance

Job summary

Rise Search Limited is seeking a proactive Key Account Manager to grow and manage critical customer relationships in a technical engineering product environment. You will oversee orders, quotes, and account development to expand the customer base while ensuring high service standards.

The role emphasizes identifying new business opportunities, presenting solutions, and maintaining strong CRM records. A salary up to £45,000 with a bonus, pension and life insurance is offered along with holiday

Qualifications

• Experience managing key accounts in technical or engineering product sales.
• Proven ability to identify and develop new business leads and upsell opportunities.
• Strong administrative skills, including quoting, invoicing, and CRM updates.

Responsibilities

• Manage and grow key customer accounts through visits, calls and reviews.
• Process customer orders and quotes from enquiry to completion.
• Identify and pursue new business opportunities with or without team support.
• Upsell and cross-sell products while prioritising stock availability.
• Handle day-to-day administration including invoicing, payments, credits and returns.
• Maintain CRM records and support promotions, compliance and quality standards.

Skills

Account management

Sales

Customer relationships

Upselling

Cross-selling

CRM

Quoting

Order processing

Stock control

Communication skills

Job description

Are you a Key Account Manager with experience in technical or engineering product sales? Do you have the drive to build strong customer relationships while identifying new business opportunities? If so, we want to hear from you.

This is your chance to join an established engineering distribution business, supplying bearings, components and technical products to a wide range of industries. You will play a key role in managing and growing existing accounts while identifying and winning new business opportunities.

As a Key Account Manager, you will work closely with colleagues across the business to process orders, manage customer relationships, and support wider sales and growth objectives.

Your responsibilities as a Key Account Manager:

• Manage and grow key customer accounts, including regular visits, calls, and business reviews.
• Process customer orders and quotes efficiently, from enquiry through to completion.
• Identify and develop new business leads, progressing them independently or with support from the wider sales team.
• Upsell and cross-sell products that complement customer needs, prioritising stock availability before sourcing externally.
• Handle day-to-day administration, including invoicing, payments, credits and returns.
• Maintain accurate CRM records and support company promotions, compliance, and quality standards.

Your current experience which will help you as a Key Account Manager:

• Strong product knowledge with the ability to source information quickly from internal and external sources.
• Excellent telephone manner, confident handling objections and identifying upsell/cross-sell opportunities.
• Proven administrative skills, including quoting, order processing, stock control and returns.
• A proactive, flexible approach, comfortable supporting colleagues and covering other tasks as needed.
• Strong relationship building skills with a customer-focused approach.
• Background in technical, engineering, or industrial product sales preferred.

What you can expect as a Key Account Manager:

• Salary up to £45,000 dependent on experience
• Annual bonus scheme
• Company pension
• Life insurance
• Holiday allowance 22 days holiday + bank holidays