Key Account Manager

TieTalent; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading digital solutions firm in London is looking for a Key Account Manager to strengthen client relationships. Responsibilities include managing existing accounts, proposing solutions, and driving retention and growth. Candidates should have solid sales experience, particularly in digital solutions. The role requires strong communication and analytical skills, with knowledge of the Autodesk ecosystem preferred. This full-time position offers an engaging work environment.

Qualifications

• Proven success in sales or account management roles, ideally in software.
• Experience managing key accounts and developing client partnerships.
• Ability to translate complex technical features into business benefits.

Responsibilities

• Manage and deepen relationships with strategic accounts.
• Understand clients' challenges and propose solutions.
• Drive retention through engagement and conversations.
• Identify upselling and cross-selling opportunities.

Skills

Sales expertise

Client relationship management

Analytical mindset

Communication skills

Knowledge of Autodesk ecosystem

Tools

NetSuite CRM

Job description

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Our client, a well-established global partner in the digitalisation of the construction and manufacturing sectors, is seeking a Key Account Manager to strengthen and grow strategic client relationships.

As a leading global service and solutions provider, particularly within the Autodesk ecosystem, our client empowers organisations to digitise operations, improve efficiencies, and future-proof their businesses.

About The Role

In this relationship-focused role, the Key Account Manager will be responsible for managing, nurturing, and expanding existing client accounts to drive retention, adoption, and growth of a portfolio of digitalisation products and services.

You’ll serve as the primary point of contact for a portfolio of strategic customers, ensuring they realise full value from the client’s solutions and services, while identifying opportunities for upselling, cross-selling, and license/service expansion.

Key Responsibilities

• Manage and deepen relationships with existing strategic accounts within AEC, Manufacturing, and Infrastructure industries
• Understand clients’ goals, challenges, and business environments to proactively propose relevant solutions
• Drive retention and customer satisfaction through regular engagement and value-driven conversations
• Promote adoption of software solutions and ensure successful implementation and utilisation
• Identify and pursue opportunities for upselling and cross-selling, including license expansion and professional services
• Collaborate with client engagement, technical, and delivery teams to align solutions with business objectives
• Use NetSuite CRM to log activities, manage renewals, and forecast pipeline accurately
• Monitor market trends and customer feedback to inform account planning and strategy
  
  

Requirements:

• Proven success in sales or account management roles, ideally in the software or digital solutions space
• Strong experience managing key accounts and developing long-term client partnerships
• Knowledge of the Autodesk ecosystem or similar digitalisation platforms
• Ability to translate complex technical features into compelling business benefits
• Strong strategic thinking and analytical mindset, capable of developing and executing account plans
• Excellent relationship-building, verbal, and written communication skills
• Proficiency in CRM systems and sales analytics tools
• Ability to thrive in a fast-paced, target-driven environment and manage multiple priorities

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Technology, Information and Internet

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