Key Account Manager

E-Frontiers; Greater London; On-site; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Base salary + commission

Flexible working model

Regular travel across EMEA

Job summary

E-Frontiers is seeking a Senior Key Account Manager for Enterprise Growth in Construction & Infrastructure SaaS. You will own a portfolio of enterprise clients, drive retention and expansion, and engage senior stakeholders across EMEA with regular onsite presence.

The role demands 3–5+ years in KAM or Senior Customer Success in B2B SaaS, proven growth experience, strong negotiation skills, and willingness to travel.

Qualifications

• 3–5+ years in Key Account Management or Senior Customer Success in B2B SaaS, technology, or related sectors.
• Proven track record in KAM roles focused on account growth, not just retention.
• Strong commercial and negotiation skills with experience engaging senior stakeholders.

Responsibilities

• Own and grow a portfolio of enterprise accounts, driving retention, upsell, and long-term expansion revenue.
• Develop and execute strategic account plans to expand deployments across multiple sites, regions, and business units.
• Conduct regular onsite visits across construction and infrastructure projects, building strong relationships with EHS leaders and senior stakeholders.
• Lead Executive Business Reviews and translate platform insights into clear commercial value for clients.
• Support onboarding, adoption, and account health in collaboration with internal Customer Success and leadership teams.

Skills

Key Account Management

Senior stakeholder engagement

Negotiation

Travel willingness

Onsite client engagement

Job description

Key Account Manager - Enterprise Growth (Construction & Infrastructure SaaS)

We're recruiting a Key Account Manager for a fast-growing technology company that provides a workforce wellbeing, safety, and site culture platform designed specifically for the construction and infrastructure industry.

As a Key Account Manager, you will take ownership of a portfolio of enterprise clients, building long-term strategic relationships and driving expansion across some of the world's largest construction and data centre programmes. This is a high-impact role combining senior stakeholder engagement with regular onsite presence across EMEA.

Responsibilities

• Own and grow a portfolio of enterprise accounts, driving retention, upsell, and long-term expansion revenue
• Develop and execute strategic account plans to expand deployments across multiple sites, regions, and business units
• Conduct regular onsite visits across construction and infrastructure projects, building strong relationships with EHS leaders and senior stakeholders
• Lead Executive Business Reviews and translate platform insights into clear commercial value for clients
• Support onboarding, adoption, and account health in collaboration with internal Customer Success and leadership teams

About You

• 3-5+ years' experience in Key Account Management or Senior Customer Success within B2B SaaS, technology, or related sectors
• Proven track record in Key Account Manager roles focused on account growth, not just retention
• Strong commercial and negotiation skills with experience engaging senior and executive stakeholders
• Comfortable working in a Key Account Manager role with frequent travel and onsite client engagement
• Full clean driving licence and willingness to work across construction and infrastructure environments
• Experience in construction, infrastructure, EHS, or field-base workforce solution.

This Key Account Manager role offers a competitive base salary with performance-based commission, a flexible working model, and significant autonomy to shape how key accounts are managed and grown. You'll work closely with senior leadership in a high-trust, mission-driven environment where your work directly contributes to safer, more effective construction sites globally. The culture is fast-paced, collaborative, and commercially focused, with strong visibility and influence across the business.

If you're an ambitious Key Account Manager looking to step into a strategic, client-facing role with global exposure and real impact.