Key Account Manager

Ambitions Personnel; Grantham; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Company pension

25 days holiday + Bank Holidays

Free on-site parking

Modern facility with excellent working

CorpAcq Group backing

Career progression opportunities

Full training and ongoing development

Sustainability and carbon neutrality

Employee recognition and long-service

Team social events

Free tea and coffee

Casual dress

Job summary

Ambitions Personnel in Grantham is seeking an experienced B2B Account Manager to nurture existing client relationships, deliver first-class service, and identify opportunities to improve retention within a fast-paced B2B environment.

Working with the Sales team, you will manage an established portfolio, produce quotations, support commercial discussions, and coordinate with internal teams to exceed customer expectations and ensure a seamless customer journey.

Qualifications

• Proven B2B account management experience is essential.
• Strong relationship-building and communication skills.
• Commercial mindset with a focus on customer retention.
• Ability to manage multiple accounts simultaneously.
• Strong organisational skills and attention to detail.
• Confidence collaborating with multiple departments to deliver outstanding service.
• Proactive approach to improving processes and adding value.
• Experience using CRM systems.

Responsibilities

• Managing a portfolio of existing B2B customer accounts.
• Building strong, long-term relationships with customers.
• Providing exceptional account management and customer service.
• Supporting customer retention through proactive communication.
• Working collaboratively with the Sales team to ensure a seamless customer journey.
• Identifying opportunities to improve processes and customer experience.
• Resolving customer queries efficiently and professionally.
• Monitoring customer activity and ensuring accounts are managed effectively.
• Producing quotations and supporting commercial discussions where required.
• Maintaining accurate customer records and CRM systems.
• Working with internal departments to ensure customer expectations are exceeded.

Skills

Proven B2B Account Management

Relationship-building

Excellent communication

Commercial mindset & retention

Multi-account management

Organisational skills

Cross-department collaboration

Proactive process improvement

CRM systems experience

Job description

Are you an experienced B2B Account Manager who enjoys building long-term client relationships rather than chasing cold sales?

We're recruiting on behalf of a well-established and growing business looking for an experienced professional to join their commercial team. Working alongside a team of four, you'll become a trusted point of contact for an established portfolio of business customers, ensuring exceptional service, strengthening relationships and identifying opportunities to improve customer retention.

This is an opportunity for someone who enjoys account management, customer retention and delivering outstanding service within a fast-paced B2B environment.

Working closely with the Sales team, you'll be responsible for managing existing customer relationships from enquiry through to ongoing account support.

Your responsibilities will include:

• Managing a portfolio of existing B2B customer accounts.
• Building strong, long-term relationships with customers.
• Providing exceptional account management and customer service.
• Supporting customer retention through proactive communication.
• Working collaboratively with the Sales team to ensure a seamless customer journey.
• Identifying opportunities to improve processes and customer experience.
• Resolving customer queries efficiently and professionally.
• Monitoring customer activity and ensuring accounts are managed effectively.
• Producing quotations and supporting commercial discussions where required.
• Maintaining accurate customer records and CRM systems.
• Working with internal departments to ensure customer expectations are consistently exceeded.

About You

Proven B2B Account Management experience is essential.

We're looking for someone who has managed business-to-business customer accounts and understands how to develop long-lasting commercial relationships.

You’ll ideally have:

• Proven experience within a B2B Account Management, Key Account Management or Customer Success role.
• Excellent relationship-building and communication skills.
• A commercial mindset with a passion for customer retention.
• The ability to manage multiple accounts simultaneously.
• Strong organisational skills and attention to detail.
• Confidence working across different departments to deliver outstanding customer service.
• A proactive approach with a genuine desire to improve processes and add value.
• Experience using CRM systems.

Benefits

• Company pension.
• 25 days holiday plus Bank Holidays.
• Free on-site parking.
• Modern £4 million purpose-built facility with excellent working environment.
• Join a growing business backed by the CorpAcq Group, offering long-term stability and continued investment.
• Career progression opportunities within a growing organisation.
• Full training and ongoing development.
• Work for a business committed to sustainability and carbon neutrality.
• Employee recognition and long-service opportunities.
• Regular team social events.
• Free tea and coffee.
• Casual dress.

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