Key Account Manager

Chubb Fire & Security; Blackburn; On-site; GBP 55,000 - 65,000; Full time

Benefits offered by this job

Company vehicle or cash allowance

25 days holidays plus bank holidays

Company pension scheme

Employee scholarship scheme

Job summary

Chubb Fire & Security in Blackburn is seeking a Key Account Manager to manage and develop client relationships, ensuring high service levels and customer satisfaction. The role focuses on maintaining and growing Community Care’s presence within existing accounts through Service, Monitoring, and Product support.

The ideal candidate will have a proven track record in account management, especially within the Healthcare sector. Benefits include a competitive salary (OTE c. £55k+), company vehicle, and a pension scheme.

Qualifications

• Proven track record in Account Management.
• Experience dealing with Local Authorities and the Healthcare sector.
• Current UK driving licence.

Responsibilities

• Identify and qualify opportunities for additional services within the customer base.
• Build and maintain relationships with key decision-makers.
• Deliver sales and order-intake objectives by maximising recurring revenue.
• Facilitate product demonstrations to support retention.

Skills

Account Management

Healthcare expertise

Negotiation skills

Relationship building

Job description

Chubb Community Care (Part of Chubb Fire and Security) now has an opportunity for a Key Account Manager.

The Key Account Manager will be responsible for managing and developing relationships with established clients, ensuring high levels of service delivery and customer satisfaction. The role focuses on maintaining and growing Community Care’s presence within existing accounts by supporting Service, Monitoring, Projects, and Product requirements, while effectively managing ongoing Nurse Call, Warden Call, Telehealth, and Council customer portfolios.

What will I be doing as a Key Account Manager?

• Managing growth within existing accounts — Identify and qualify opportunities for additional services, upgrades, or project work within the current customer base.
• Strengthening stakeholder relationships — Build and maintain effective relationships with key decision‑makers and influencers across established client organisations.
• Achieving account‑based sales targets — Deliver agreed sales and order‑intake objectives by maximising recurring revenue and expanding service uptake within existing accounts.
• Delivering presentations and demonstrations — Facilitate and present product, service, and solution demonstrations to current customers to support retention and account development.
• Conducting surveys and producing proposals — Carry out site surveys and prepare associated system designs, proposals, and quotations for existing clients.

To Be Successful In This Role You Will Possess

• Proven track record in Account Management.
• Experience of dealing with Local Authorities, CCGs, Housing Authorities, Consultants, Contractors and the Healthcare sector.
• Background in the assistive technology market would be advantageous.
• Understanding and knowledge of the Telecare, Telehealth and Assisted Living sector (advantageous).
• Experience in negotiating tenders and contracts.
• Ability to think outside the box and explore new opportunities and revenue stream opportunities.
• Current UK driving licence.

What can we offer you?

• Competitive basic salary (OTE c. £55k +) uncapped.
• Company vehicle or cash allowance.
• 25 days holidays plus bank holidays, plus option to purchase additional days.
• Company pension scheme.
• Employee scholarship scheme.
• Benefits Central Platform hosting employee reward and recognition initiatives and health and wellbeing resources.
• Bravo Awards which recognise outstanding contributions from all employees and encourage excellence.

More About Us

Creating solutions for people and our planet, our company values are our absolutes - RESPECT, INTEGRITY, INCLUSION, INNOVATION & EXCELLENCE.

We work and win together, while never compromising our values.

Chubb Community Care is one of the UK’s leading manufacturer, supplier and installer of innovative products and services designed to promote independence and enhance quality of life for older, vulnerable and disabled people. Our products are designed to offer a wide range of solutions to meet our clients’ needs, from easy to install domestic units to fully integrated telecare and telehealth systems for local authorities and housing organisations.

We welcome applications from talented Sales Consultants, Business Development Manager, Key Account Managers, Major Account Managers, Sales Executives, Account Executives or Sales Managers.

Established over 200 years ago, Chubb Fire & Security are a global business driven by keeping people and the world safe. We provide essential systems, equipment and services, from digital CCTV surveillance and intruder alarms, to fire detection and suppression systems. Offering a full range of innovative products and services to a broad range of customers, from local independent business, to many of the FTSE 100 companies.

We believe we offer a unique working culture, where you are as important to us as our customers, and we want you to feel that everyday. We are proud to offer extensive training to all of our new advisors, fully supporting, and enabling you to thrive in your new role and beyond, with ongoing career development opportunities throughout your career journey with us.