Key Account Lead – Hybrid, 10% Bonus

Huntress; Leeds; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

35 hours per week

30 days' holiday

Enhanced pension scheme

Healthcare cash plan

Sick pay

Parental leave

Employee discount

Hybrid after training

Full training and support

Job summary

Huntress is seeking an experienced Key Account & Customer Support Executive in Leeds to own customer inquiries across email, phone and social media, while managing a portfolio of Key Accounts. You will liaise with Sales, Accounts, Technical Support and Logistics to ensure orders are fulfilled smoothly.

The role emphasizes pre-sales support, order management, and continuous improvement of processes. The ideal candidate brings 2+ years in customer-focused roles, excellent communication, and strong

Qualifications

• At least 2 years' experience in customer service, sales administration, sales support or account coordination.
• Experience working with Key Accounts and building strong customer relationships.
• Excellent communication and interpersonal skills, with the ability to handle challenging conversations and turn difficult customer situations around.
• Strong organisational skills and exceptional attention to detail.
• Proactive approach with the confidence to use your own initiative.
• Ability to multitask, prioritise and stay calm under deadlines.
• Good working knowledge of Word, Excel and Outlook.
• Experience with CRM, case management or ERP systems.
• Additional European language skills would be advantageous.
• Experience with Microsoft Dynamics AX would also be beneficial.

Responsibilities

• Take ownership of customer enquiries across email, telephone and social media, ensuring queries are dealt with promptly and professionally.
• Provide first-line pre-sales and product support, elevating more technical queries when needed.
• Manage customer orders from initial purchase through to delivery, resolving payments, cancellations, returns and delivery issues as required.
• Proactively manage a portfolio of Key Accounts with regular communication and professional relationships.
• Coordinate Key Account orders with Sales, Accounts, Technical Support, Logistics and internal teams for a seamless customer experience.
• Monitor deliveries and resolve courier/transport issues.
• Manage customer feedback and online reviews, identify recurring issues and suggest process improvements.
• Monitor sales orders and returns through the company's ERP system, flagging potential issues early.
• Work as part of a wider Sales Support team across multiple sales channels.
• Identify opportunities to improve systems, processes and customer service standards.

Skills

Communication

Organisation

Attention to detail

Multitasking

Initiative

Customer relationship

Microsoft Office

Tools

CRM systems

ERP systems

Microsoft Dynamics AX

Job description

Huntress is seeking an experienced Key Account & Customer Support Executive in Leeds to own customer inquiries across email, phone and social media, while managing a portfolio of Key Accounts. You will liaise with Sales, Accounts, Technical Support and Logistics to ensure orders are fulfilled smoothly.

The role emphasizes pre-sales support, order management, and continuous improvement of processes. The ideal candidate brings 2+ years in customer-focused roles, excellent communication, and strong