Key Account Executive

British Red Cross; Salford; Hybrid; GBP 21,000 - 28,000; Part time

Benefits offered by this job

Flexible working

Holidays 36 days

Pension up to 6%

Recognition platform

Discounts

Learning & Development

Will writing service

Death in service

Cycle2Work

Job summary

British Red Cross is seeking a Key Accounts Executive to be the first point of contact for customers, handling calls and emails while coordinating workflows and third‑party needs. You will provide administrative and analytical support to improve processes and maintain up‑to‑date CRM data.

The role offers hybrid working with 2 days per week at our Salford/Manchester office, and you will collaborate with colleagues to drive excellent service, share feedback, and support ongoing training

Qualifications

• Experience delivering customer service via calls and emails.
• Ability to use CRM systems and maintain accurate records.
• Comfort working in a hybrid office environment with teams.

Responsibilities

• Be the first point of contact for customers, handling calls and emails.
• Coordinate customer workflows and third‑party requests.
• Provide admin and analytical support to improve processes.
• Keep CRM and booking databases up to date with accurate data.
• Participate in team meetings and share feedback with colleagues.
• Collaborate with internal teams to act on customer insights.

Skills

Customer service

Communication

Multitasking

Teamwork

Diversity & inclusion

Tools

CRM software

MS Office

Job description

Location: Manchester (Hybrid - 2 days per week at our Salford office)

Salary: £24,479 per annum

Hours: 35 per week (Monday - Friday)

Contract Type: Permanent

Are you passionate about making a difference and providing exceptional customer service?

Do you thrive in a dynamic environment where teamwork and collaboration are key?

Join our team as a Key Accounts Executive! You'll be the first point of contact for our customers; handling calls and emails to resolve issues quickly. You'll manage workflows, plan first aid resources, and support third-party customers. Your tasks will include admin work, improving processes, and keeping databases up-to-date.

Teamwork is vital! You'll share feedback, advocate for customers, and schedule training sessions. Participate in meetings, support your peers, and maintain strong digital relationships. You'll manage your schedule while considering team needs and uphold our charity's values of integrity and commitment. This is your chance to make a real impact, develop your skills, and be part of a compassionate, dynamic team. If you're ready to grow with us, we want to hear from you!

What will a day in the life of a Key Accounts Executive involve? You'll be:

• Handling inbound calls and emails from customers, focusing on resolving their queries at first contact.
• Coordinating customer workflows, including resource planning for first aid requirements and managing third-party customer needs.
• Providing administrative and analytical support to enhance processes and systems, ensuring they meet customer requirements.
• Maintaining accurate Customer Relationship Management (CRM) and booking databases, keeping all customer information updated.
• Participating in team meetings and supporting your colleagues, fostering a positive and productive work environment.
• Collaborating with internal teams to share customer feedback, review processes, and schedule training sessions.

What skills will you require to be a successful Key Account Executive? You'll need:

• Strong computer skills and the ability to manage and prioritise tasks effectively.
• Excellent communication skills in writing, speaking, and digital formats.
• The ability to maintain high work standards and follow processes.
• Great multitasking skills and experience working with targets.
• A collaborative approach, working well with others across different levels.
• A commitment to inclusive practices and promoting diversity.

Interested? Closing date for applications will be 23.59 on Thursday 27th August 2026. Interviews will take place soon after.

In return for your commitment and expertise, you’ll get:

• Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
• Holidays: 36 days annual leave (including bank holidays) plus the option to buy extra leave.
• Pension Scheme: Up to 6% contributory pension.
• Recognition Platform: Managers can reward great work with retail vouchers.
• Discounts: Discounts through our Reward Gateway, Blue Light Card, Tickets for Good, and more.
• Learning & Development: A range of career and learning opportunities.
• Will Writing Service: Access to a free will writing service.
• Death in Service: A tax‑free lump sum paid to your beneficiary in the event of your death.
• Cycle2Work: Lease a bicycle through the scheme.

We are proud to be a Disability Confident and Carers Confident employer.

We are dedicated to building an inclusive, equitable and wellbeing‑focused culture where everyone feels safe, valued and can thrive. Guided by our Equity, Diversity, Inclusion and Wellbeing Strategy, we foster belonging, psychological and physical wellbeing, and work to remove barriers to fair opportunities. Grounded in compassion and anti‑racist practice, we listen to diverse voices, value lived experience and create environments where staff and volunteers can succeed. Join us and be part of an organisation that leads with care, celebrates difference and helps everyone succeed.

Together, we are the world's emergency responders