Junior Account Manager

The Portfolio Group; Ringway; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Birthday off

Private medical insurance

Pension & Life Insurance

Profit share scheme

Cycle to Work

Discounts and rewards

Gym access

Job summary

The Portfolio Group is seeking an Account Manager to join its Relationship Management Team. You will keep clients delighted, engaged, and renewing year after year, acting as a trusted consultant across a portfolio of clients and protecting revenue with empathy and creativity.

You will build strong relationships, demonstrate undeniable ROI for clients, and handle renewals while exploring new opportunities and ensuring high satisfaction through consistent, proactive service.

Qualifications

• Experience in retention or client management roles.
• Target-driven and KPI-focused.
• Strong organisational skills with attention to detail.

Responsibilities

• Manage a diverse portfolio of clients, ensuring strong engagement and satisfaction.
• Deliver proactive relationship management to achieve retention KPIs and renewal targets.
• Negotiate renewals with a goal of achieving 95%+ retention.
• Support new client implementations and ensure seamless onboarding.
• Provide consultancy on product options, specialist services, and best practice usage.
• Identify upsell opportunities and promote additional solutions.
• Monitor market changes and feed insights back to senior leadership.
• Maintain exceptional customer service and support the sales and bid teams.

Skills

Highly organised

Attention to detail

Retention experience

Client management

KPIs

Enthusiasm

Flexibility

Client success

Job description

Are you a natural relationship builder who thrives on turning client interactions into long-term partnerships?

Do you take pride in delivering exceptional service, solving problems with confidence, and keeping customers loyal year after year?

If you're driven, people-focused, and passionate about retention, this is your chance to step into a role with real influence, impact, and career potential.

THE OPPORTUNITY

This is a career-defining opportunity for an exceptional Account Manager to join the rapidly expanding Relationship Management Team at our city centre-based client- an industry-leading EAP & Occupational Health provider and a proud Sunday Times 'Best Places to Work' organisation.

For the right individual, this role offers extraordinary scope for career growth, impact, and progression.

THE ROLE

As an Account Manager, your goal is simple: keep your clients delighted, engaged, and renewing year after year.

In this highly rewarding role, you will build strong relationships, demonstrate undeniable return on investment for clients, and act as a trusted consultant to your portfolio of clients. You will protect revenue, uncover new opportunities, negotiate renewals, and handle termination requests with confidence, empathy, and creativity-turning challenges into long-term loyalty.

This is an office-based role using telephone, video and email, with occasional face-to-face client visits where required.

WHAT YOU'LL BE DOING

• Managing a diverse portfolio of clients, ensuring strong engagement and satisfaction.


• Delivering proactive relationship management to achieve retention KPIs and renewal targets.


• Negotiating renewals with a goal of achieving 95%+ retention.


• Supporting new client implementations and ensuring seamless onboarding.


• Providing consultancy on product options, specialist services, and best practice usage.


• Identifying upsell opportunities and promoting additional solutions.


• Monitoring market changes and feeding insights back to senior leadership.


• Maintaining exceptional customer service and supporting the sales and bid teams.

WHAT YOU BRING TO THE TEAM

• Highly organised with excellent attention to detail and consistency.


• Experience in retention or client management roles, with the energy and resilience to thrive.


• Target-driven mindset-comfortable working towards KPIs, calls, meetings, and retention goals.


• Enthusiasm, flexibility, and a passion for supporting client success.

WHY YOU'LL LOVE WORKING THERE

Our client takes care of their people-personally, professionally, and financially. Benefits include:

• 25 days' holiday plus bank holidays


• Your birthday off every year


• Health cash plan for you (and your children)


• Increasing holidays with service


• Contractual sick pay


• Private medical insurance (after 5 years)


• Pension & Life Insurance, with increased contributions over time


• Christmas bonus (after 3 years)


• Profit share scheme


• Season ticket loan & Cycle to Work scheme


• Discounts, incentives and reward schemes


• Monthly social events with free food & drinks - Fab Friday!


• Free 24/7 onsite gym