Account Executive

Consultant Connect; Oxford; Hybrid; GBP 28,000 - 32,000; Full time

Benefits offered by this job

25 days annual leave

Private Medical Insurance

Pension contribution

Job summary

Consultant Connect is a telemedicine provider transforming patient care in the NHS through better communications. We are hiring an Account Executive to join the Account Management team in Oxford with hybrid work. You will manage allocated regional accounts, ensuring quality, consistency and on-time delivery.

You will liaise with Marketing, Product Development and Sales & Innovation to feedback insights, support growth opportunities, and deliver effective client communications across NHS regions.

Qualifications

• Stakeholder management & relationship building with key stakeholders
• Reporting & analysis including bespoke monthly client reports
• Client satisfaction through surveys and action planning
• Problem solving and risk mitigation in project delivery

Responsibilities

• Stakeholder management & relationship building: work with AM to meet stakeholder expectations and deliver strategy
• Reporting & analysis: create monthly client reports and ensure Mode report setup by Tech team
• Client satisfaction: coordinate surveys, interpret results, develop action plans and case studies
• Problem solving & risk mitigation: monitor projects and share trends to mitigate risk

Skills

Planning and organisation

Excellent attention to detail

Good working knowledge of Excel

Excellent communication and relation­-

Job description

Consultant Connect is a telemedicine provider transforming patient care in the NHS through better communications. Our services are used by over half the NHS in England, Scotland and Wales, covering 40 million patients. We’re a passionate bunch at Consultant Connect and share the same desire to improve patient care through better communication within the NHS.

We are proud to be a Great Place To Work-certified company, as well as ranking among UK’s Best Workplaces for Wellbeing – Small (20-50 employees), and UK’s Best Workplaces for Women – Small (20-50 employees).

We are very excited to be hiring for an Account Executive to join our Account Management team. Located within an easy commute from our central-Oxford office allowing for hybrid working, you will be managing the execution of allocated regional accounts, helping to ensure quality, consistency and on‑time delivery.

Contract type: Permanent

Salary: £28,000 - £32,000 per year

Hours of work: Monday to Friday, 37.5 hours / week (08:00-16:30 or 08:30-17:00 or 09:00-17:30)

Place of work: hybrid (home and Oxford office)

You will liaise with other departments, working with the Marketing team on delivering effective communication to your clients, the Product Development team to feedback and develop our tech capabilities, and the Sales & Innovation team to support any opportunities for growth and added value.

Key role responsibilities

Stakeholder management & Relationship building:

• working with the AM to ensure expectations of stakeholders are met
• supporting the AM in the delivery of the project strategy
• monitoring activity data to review growth
• identifying key stakeholders’ objectives and challenges, and developing robust recommendations to achieve or overcome these

Reporting & Analysis:

• creating bespoke reporting including monthly reports to clients
• working with the Tech team to ensure any Mode reports are set-up correctly

Client Satisfaction:

• working with the Marketing team to ensure surveys go out to all key users
• collating and interpreting survey results
• working with AM to develop action plan and creation of case studies
• ensuring successes are shared with client and key users

Problem solving & risk mitigation:

• supporting the AM in their problem-solving activities
• monitoring projects and sharing any trends or concerns to mitigate risk

Combination of skills we are looking for

• Planning and organisation: managing tasks simultaneously, accurately, and according to priority.
• Excellent attention to detail
• Good working knowledge of Excel
• Excellent communication and relationship building skills

Behaviours that will help you succeed in this role

Proactivity

• be proactive rather than reactive; plan, add value, solve problems
• ability to manage up
• results-driven, self‑motivated, flexible, and resilient

Ownership & accountability

• taking accountability for your work
• seeking out advice from best‑placed people to help shape solutions
• working with peers to gain insights to avoids unnecessary escalation
• taking a sense of pride in work to ensure accuracy and consideration

Positivity

• approaching projects, challenges, and people with a positive, can‑do attitude.

What you can expect from us

We value our team, and this is reflected in our benefits package, which includes:

• 25 days annual leave + bank holidays
• Time in service (up to 5 days extra annual leave, receive 1 day for every year at Consultant Connect – kicks in after 2 years)
• 5% Pension Contribution (employer and employee)
• Private Medical Insurance
• Free eye test
• Cycle to work scheme
• Electric vehicle salary sacrifice scheme
• Employee Assistance Programme
• Training Programme access, delivered by Teladoc (our parent company) and Consultant Connect
• Incentive scheme – rewarding commercial and non‑commercial success

Onboarding & Development

We have a thorough onboarding programme which ensures you get to meet all members of the team and have all the necessary training you need to succeed in the role. We also offer an extensive training programme to help you develop in your role and have a strong close-knit team who are always on hand to offer support and guidance.

About the company

Consultant Connect is a telemedicine provider transforming patient care in the NHS through better communications. Our services are utilised by more than 5,600 GP practices, more than 11,000 specialists, 42 ICB/Health Board areas, more than 130 hospitals, 6 ambulance services, and 80% users would recommend Consultant Connect. We are part of the Teladoc Health Group.

To our clients, we offer: Enhanced Advice & Guidance: Telephone Advice & Guidance, Photo Messaging Advice & Guidance, and Email Advice & Guidance, supported by the National Consultant Network, and Referral Backlog Triage for areas with high backlogs again supported by the National Consultant Network. Our Telemedicine Devices , Patient Connect service, and Patient Initiated Follow Up service enable providers to mobilise their workforce and maximise efficiency.

About the team

We’re a passionate bunch at Consultant Connect and share the same desire to improve patient care through better communication within the NHS.

Although the team has grown rapidly over recent years, the positive side of our ‘start‑up’ mentality remains and we encourage new ideas, knowledge sharing and suggested process improvements.

We work in a fast‑paced environment that is subject to constant change – which makes working at Consultant Connect both exciting and challenging.

Our office is based in Oxford city centre and although we currently operate a working from home policy, we hope to return to the office on a part time basis when applicable.

Our values

Our company values are embedded within our behaviour and approach to work, colleagues and client partners:

• Compassion: Being aware of other’s needs, encouraging and supporting colleagues, celebrating others successes, treat clients and colleagues with respect, create an environment where people feel valued and understood, show empathy and understanding, be patient.
• Accountability: Take ownership of work, have a team-focused attitude, follow company policies and procedures, continuously strive to be better, transparently communicate with others, build trust within our team and with clients.
• Respect: Listen to understand, be encouraging, share information, express gratitude, be a team player, value diversity and inclusion and ask questions to understand.
• Excellence: Seek opportunities to enhance skills/knowledge, strive for continuous improvement, solutions‑orientated mindset, demonstrate enthusiasm and dedication and embrace new ideas.

Equality and Diversity

Consultant Connect adopts a zero‑tolerance approach to discrimination on any of the protected grounds in the Equality Act 2010. We are committed to providing equal opportunities to all current and prospective employees regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse workforce because, in our view, diversity enables better business outcomes.