Key Account Coordinator

Message Direct; Ferndown; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

25 days annual leave

Hybrid working

Access to Simplyhealth

Company sick pay scheme

Ongoing training and development

Job summary

Message Direct is hiring a Key Account Coordinator in Ferndown, Dorset, with hybrid working (office and home). The role supports the Key Account Management team, handling day-to-day enquiries, coordinating with internal departments and updating CRM records to support client relationships and growth.

The position offers a structured development path toward an Account Manager role, with benefits including 25 days leave, Simplyhealth access, and ongoing training. Salary is £30,000 per year.

Qualifications

• Excellent customer service skills.
• Strong organisational and communication skills.
• Good IT skills.
• Strong attention to detail.

Responsibilities

• Managing day-to-day enquiries from key accounts.
• Processing Quality Control (QC) requests.
• Completing minor script amendments.
• Coordinating customer requests with internal departments.
• Monitoring shared inboxes and ensuring queries are actioned promptly.
• Supporting reseller administration and enquiries.
• Preparing documentation for customer meetings and service reviews.
• Updating CRM records and customer databases.
• Tracking actions and following up with internal teams.
• Assisting with onboarding new clients.
• Producing reports where required.
• Supporting customer retention initiatives.

Skills

Customer service

Organisation

Communication

IT skills

Attention to detail

Tools

CRM system

Job description

Key Account Coordinator

Location: Ferndown, Dorset (relocating to Bournemouth within the next three months)

Hours: Monday to Friday, 9:00am to 5:00pm

Working Pattern: Hybrid (office and home working)

Salary: £30,000 per annum

About Message Direct

Message Direct is an award-winning UK contact centre and customer communications provider, delivering exceptional customer service solutions to organisations across a wide range of sectors. We support our clients through inbound customer service, switchboard and call handling services, helping them deliver outstanding experiences to their customers every day.

About the Role

The Key Account Coordinator provides operational and administrative support to the Key Account Management team, ensuring customer requests are handled efficiently while helping to deliver an excellent customer experience. Acting as a key point of contact for day-to-day enquiries, you'll play an important role in maintaining strong client relationships and supporting account growth.

Key Responsibilities

• Managing day-to-day enquiries from key accounts.
• Processing Quality Control (QC) requests.
• Completing minor script amendments.
• Coordinating customer requests with internal departments.
• Monitoring shared inboxes and ensuring queries are actioned promptly.
• Supporting reseller administration and enquiries.
• Preparing documentation for customer meetings and service reviews.
• Updating CRM records and customer databases.
• Tracking actions and following up with internal teams.
• Assisting with onboarding new clients
• Producing reports where required.
• Supporting customer retention initiatives.

About You

We're looking for someone who is:

• Customer focused and passionate about delivering excellent service.
• Highly organised with strong attention to detail.
• An excellent communicator, both written and verbal.
• Able to prioritise and manage multiple tasks effectively.
• Proactive, professional and willing to learn.
• Comfortable working independently and as part of a team.

Experience & Skills

Essential

• Excellent customer service skills.
• Strong organisational and communication skills.
• Good IT skills.
• Strong attention to detail.

Desirable

• Customer service experience.
• Experience using CRM systems.
• Contact centre experience.
• Account management experience.

Development Opportunity

This role has been designed as a development opportunity for ambitious individuals looking to build a career in account management.

Working alongside experienced Key Account Managers, you'll gain practical experience in, customer relationship management, commercial decision-making, account growth and retention and strategic client support.

The role provides a clear and structured pathway towards becoming a Key Account Manager.

Benefits

• 25 days annual leave plus bank holidays.
• Hybrid working.
• Access to Simplyhealth.
• Company sick pay scheme.
• Ongoing training and development opportunities